"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"The clothes are great quality and great for working out!"
"Took me longer than it should to place an order. Website kept freezing everytime I went on. "
"Comfiest pants ever, love!!!"
"The clothes are nice. They're decent quality, good range of sizes and inseams, cute, and hold up well. The subscription is a bit of a joke. There's never any outfits in stock in order to use your VIP credits for. So you end up getting seperate pieces for them, which often cost less than you were originally charged for the monthly credit."
“Hi Bryn,
We truly appreciate your feedback and are glad to hear that you’re happy with the quality, style, and fit of our clothes. However, we’re very sorry to hear about your dissatisfaction with the VIP membership and the challenges you’ve experienced with using your credits. We understand how frustrating it can be when the items you want aren’t available to use your credits on, and we deeply apologize for the inconvenience. Your feedback about the availability of outfits and the overall subscription experience is incredibly valuable, and we will be reviewing this to improve our offerings and ensure a more seamless experience for our VIP members. Our Member Services Team will be contacting you right away.
Best,
Kim”
"I ordered a pair of scrubs. The website wouldn't allow me to add embroidery. The website kept freezing on me."
“Hi Scott,
We sincerely apologize for the frustration you’ve experienced with our website, and we completely understand how disappointing it can be when technical issues prevent you from completing your order as expected. We know how important it is to customize your items, and it’s frustrating when the website doesn’t function properly. Your feedback is invaluable, and we’ll be looking into these technical issues to ensure a smoother, more reliable shopping experience moving forward. Our Member Services Team will be contacting you immediately.
Best,
Kim”
"Great experience!!! I would love to do it again!"
"I have several Items that I purchased at a Fabletics store and the quality is great. My problem is I don’t live near a Fabletics store and using the website was daunting. There are too many options. It was not easy to navigate so many duplicates. It took me hours just to order four items. Just my feedback, otherwise your items are great."
“Hi Patricia,
We truly appreciate your feedback, and we understand how overwhelming it can be to navigate a website with so many options, especially when you’re looking for specific items. We’re sorry that the process felt daunting, and we appreciate you taking the time to share your experience. We’re constantly working to improve our online shopping experience, and your input is invaluable as we look for ways to simplify navigation and make it easier to find exactly what you’re looking for. Our Member Services Team will be contacting you right away.
Best,
Kim”
"Always easy and awesome!!"
"Even for the holidays, shipping is extremely slow"
“Hi Michelle,
We completely understand your frustration with the shipping delays, especially during the busy holiday season. While we strive to get orders to our customers as quickly as possible, we know that slower shipping can be frustrating, particularly when you're excited to receive your items. Please know that we are working hard to get all orders processed and shipped as efficiently as possible, but sometimes external factors like high order volumes and carrier delays can cause longer-than-expected wait times. Our Member Services team will contact you via email shortly to assist you.
Best,
Kim”
"I have ordered many items from here and happy with everything- from leggings, to sweatshirts, to underwear, nothing to complain about from this brand. "
"Site is set up in an efficient and direct manner, allowing quick and easy ordering. "
"I purchased the power hold leggings and the year round terry hoodie and I love them both! HIGHLY recommend."
"Easy to place order good prices"
"Had trouble using the website...tap on a category... It would say hmmm...no items.
On every category???"
"I absolutely love the fabric! Very Good quality and very comfortable. However, I feel like the 59.95 a month expensive. I feel like if you get a VIP credit, you should always be allowed 59.95 worth of merchandise. You should be able to get at least 2 pair of leggings that are worth 30.00 each. "
“Hello Davonne,
Thank you so much for the amazing review! We're glad to hear that you love the quality and comfort of our fabric. We truly appreciate your feedback regarding how to use your VIP credits. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia”
A rep from Fabletics, KIdongtechstyle, has responded:
“Hi Heather,
We sincerely apologize for the frustration you experienced with our website freezing during your order process. We completely understand how annoying it can be when technical issues slow you down, especially when you're trying to complete a simple task. Your experience is not the standard we strive for, and we are actively working to resolve these issues and improve the website’s performance. Our Member Services team will contact you via email shortly to assist you.
Best,
Kim”