"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"I was lured into my first Fabletics order by the 80% off of everything. First issue was that had nothing in my size so very limited inventory. They , when they did show inventory, I ordered $60 worth of produce which was 2 pair of Don pants and one workout short.s. Only problem was Fabletics actually charged me $313 for the order. Will never trust this company again. What a scam. "
"Your website was confusing and awkward. The site kept changing prices on items in my cart and never for the good.. I never received the promo for 2 for $24 leggings on the order I placed and I am a new VIP member. Disappointed so far.
UPDATE- Customer service stated they were going to reach out to me through email about my issues, but they never did. They never answered my problem about the 2 for $24 leggings deal as a new VIP and the website answer they gave was lame. If they want to reach me, please do so through ****@****."
“Hello Jennifer,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that your time on our website was confusing and disappointing. This is not the impression we want to leave, especially as you’re a new VIP member, and we want to ensure we address your concerns and make things right, so we’ll be sending you a private message now.
Best,
Allison ”
"Items were out of stock in my size. Even though I searched by size, I was not told it was unavailable until I selected the item for purchase."
“Hi Tujuana,
We sincerely apologize for the frustration you've experienced. We understand how disappointing it can be to find that an item is out of stock after you've already selected your size, especially when searching by size didn’t indicate its availability. Our team is continuously working to improve our inventory and website experience to prevent these kinds of issues. Our Member Services Team will be contacting you right away.
Best,
Kim”
"your website was a nightmare. Kept kicking me off. I almost gave up ordering."
“Hello Sue,
Thank you for sharing your feedback, and we're sorry to hear that you had such a frustrating experience with our website. We understand how disappointing it can be when you're trying to place an order and the site keeps kicking you off. That’s not the smooth shopping experience we want to provide. We’ll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison ”
"Always great styles and new colors "
"Satisfied with customer service and product quality."
"Cant log into account. Wish website was faster."
“Hello Mary Jo,
Thank you for reaching out, and we're truly sorry that you’ve been having trouble logging into your account and experiencing issues with our website’s speed. We understand how frustrating it can be when things don’t work as smoothly as you expect, especially when you’re trying to manage your membership. We're here to help address your concerns as quickly as possible, so we’ll send you a private message now.
Best,
Allison ”
"service was great, easy access to the app."
"I was expecting a 15% military discount to be applied automatically at checkout, but unfortunately, it was not. This is quite disappointing, especially considering the sizable order I placed. It raises the question of why my military status was verified if the additional 15% discount was not honored."
“Hello Sebrenna,
Thank you for reaching out. We want to express our sincere appreciation for your service. We're truly sorry to hear that the military discount was not applied to your recent order as expected. We understand how disappointing this must be, especially when you’ve placed a significant order with us. We’ll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison ”
"I am happy that I can renew my membership while I ordering. "
"I canceled the order and subscription however, the order still came and I am unable to reach a representative "
"I’m very excited to see the clothes. I hope they are everything I am looking for! Very happy with the full coverage bathing suit so I can have fun with my doggos without all the tugging at my suit. Worried about the bottoms size but there were no more mediums so I am taking a risk. I need to get in better shape anyways so maybe it will be a motivation. "
"Excellent and wonderful "
"Good prices and free delivery. Highly recommend "
"First time ordering! Great!"
A rep from Fabletics, KIdongtechstyle, has responded:
“Hi Dwayne,
We’re truly sorry to hear about your experience, and we completely understand your frustration. It’s never our intention to mislead or disappoint our members, and we deeply regret that our inventory availability and pricing confusion with your order. We take your feedback seriously and will be investigating this issue to ensure better clarity on our site and accurate pricing. Please know that we strive to provide value and an enjoyable shopping experience, and we sincerely apologize for falling short in your case. Our Member Services Team will be contacting you immediately.
Best,
Kim”