"Very satisfied with my purchased items !!"
"It took quite a while for my order to ship. Once it finally got here I had very mixed feelings, I was a first time customer, unaware of what to expect. Several of my items came broken and you could hear and feel everything moving all over inside the box. The acrylic containers were what brought me to their site after searching. They all came in bags, none individually wrapped. So the ones that aren’t cracked are all scratched up so still not able to be used for what I intended.
Majority of the products were Darice brand, which was not specified, so they were overpriced. Some of the items, like the plastic scoops looked like dollar store quality. I expected more like Container store quality, but now I know at least. Even with the quality of the items, if they had just packed it properly that would have made me feel less ripped off than I feel"
"Found what I was seeking immediately."
"Shipping with Factory Direct is a pleasure. They have so many good items to choose from that you can’t stop yourself from purchasing something every time you go to their website. "
"Easy. After I receive product I will say more."
"Find it. No discounts. Order. Wait. No contact with human. "
"The order arrives fast and packaged without damage to the product "
"Exactly what I was looking for"
"Always efficient- packages sent with care
Thank you !"
"very clear on-line photos and descriptions. fast delivery last time"
"Great experience... couldn't find one of the items anywhere else."
"year after year Factory Direct does an excellent job"
"I really like it.And if you have catalog I would like to have one so I can see it and order all I need it for myself.
Thank you
Maria "
“Thank you for your feedback, Maria. Unfortunately, due to our ever changing product selection and inventory we are not able to offer a printed catalog at this time. You may find everything we have to offer on our website (http://factorydirectcraft.com/index.php).
Please be sure to contact our customer service if you have any other questions or concerns.
Thank you,
Jessica McKendree ”
"I could have spent hours and hours looking at all the goodies you have to offer!"
"Everything arrived as ordered and as pictured. Great quality. I'm very happy to have found Factory Direct Craft. There's more wonderful products available for my projects than I could have have ever imagined."
A rep from Factory Direct Craft Supp, Redacted, has responded:
“Thank you for sharing your feedback, Danila. We’re sorry your experience didn’t match your expectations. At Factory Direct Craft, we have a 100% satisfaction guarantee. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a full refund of the merchandise value. If there is ever any damage, please contact customer service right away. Keep the original box, packaging materials, as well as any paperwork that came in the box. Carriers sometimes require the return of the box.
Please feel free reach out to our customer service department with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thank you,
Jessica McKendree”