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Product & services pricing
4.59/5
Chance of future purchase:
4.06/5
Shipping & packaging:
4.10/5
Customer service:
3.79/5
Return/Replacement policy:
4.02/5

Verified
5/5

2020-05-18

Great Start

"Easy to find what I was looking for on this sight. Thanks"

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Verified
5/5

2020-05-18

Glitter for my kitchen countertops

"Ordering was very user friendly and quick, I'm hoping delivery will be a smooth process as well. Thank you "

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Verified
5/5

2020-05-18

Quick delivery and easy ordering,

"My orders have all come rapidly and arrived in very good shape. The packaging was very protective of merchandise and was better quality than expected. I will be placing future orders with them.Sandy R."

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Verified
1/5

2020-05-18

Massive Market Up: ZERO RATING

"As owner of both a large Events Company and also and International Desigh Firm my businesses are always ordering items for clientele. We have been in the wholesale, retail and rare commodity business for over 50 years.
Recently we made an order from Factory Direct Craft. It was packages with a shippig thank you note from Shan'. Item was exactly as discribed shown. Item was delivered in fine condition. However:
We ordered six stems of idential pine and cones. In the delivery box each stem came with a price tag for .89 cents.
$18.89 The total of the merchandise (minus any shipping tax handling)
.89 was the price tag on each of the six stems.
$3.15 per stem is the price paid
$5.34 was the total tagged price of thesix stems from Factory Direct Craft
$18.89 was the total cost for the rpodcut charged.
$13.75 was the differnces between the tag price and the cost of the charged cost of the item
That is a massive mark up onthe product.
Believe my businesses will now pull Factory Direct Craft from our list of company to use.
That massive market is not easily going to be expalined to our clientele...who utlimately pay for the products.
It is not longer prudent or in our clients best interests to purchase from Factory Direct Craft.
Guess Factory Direct Craft is great for those who have acesses to unaccountabled unlimited funds.
Rating ZERO!
"

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Rep reply posted 2020-05-18
A rep from Factory Direct Craft Supp, Redacted, has responded:

“We would like to apologize for your recent experience, Cody. We’re sorry to hear you were less than satisfied with your recent purchase, but we really appreciate you bringing this issue to our attention. Being known for our great products and service the product mislabeling came as a surprise to us. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. We value our customers opinions and would like to thank you again for bringing this to our attention.

Thank you,
Jessica McKendree”


Verified
5/5

2020-05-18

Satisfied

"Unbelievable prices! Thank you!"

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Verified
5/5

2020-05-18

overall great experience

"I've ordered a few times from FDC and love the items and the quality cannot be beat."

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Verified
5/5

2020-05-17

Factory Direct is great

"I have ordered from you several times. Always efficient and on time. Your products are well made and easy to work with. Thank you."

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Verified
5/5

2020-05-17

Love the prices

"Hopefully it will be good and i keep ordering"


Verified
5/5

2020-05-17

Price should be less when purchasing several

"Awesome colors and washable love them all"


Verified
5/5

2020-05-16

Nice products

"Arrived in timely manner and good product "

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Verified
5/5

2020-05-16

First time customer

"The ordering process was simple. I’ll be able to give a more thorough review after I receive my order."


Verified
5/5

2020-05-16

Love the variety of supplies. Would have to travel 50 miles for supplies that I may not find. Factory Direct Craft makes it easy,

"excellent, very easy. Found everything i needed."

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Verified
5/5

2020-05-16

Website

"Good..easy website to use.ta"

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Verified
5/5

2020-05-16

Amazing variety of items at lower/comparable prices. Affordable shipping rates! No price gouging here!

"The only drawback is the search could be more refined."

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Verified
5/5

2020-05-16

Fantastic!

"You had exactly what I was looking for!! Thanks it was a breeze!
"

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