"had to call to find out about the order since it didn't arrive on time. Would have appreciate a heads up via email or phone call. "
"Thank you for your service, we are always pleased and you are our go-to filter store!"
"I ordered my filters on Mon July 25th and after not receiving them by Aug 2nd I called back to find out when I would receive them. I spoke with a gentleman who stated that they had not been shipped out yet and that he would refund me a 15 percent discount and they would be mailed out in 1 to 5 business days. Hopefully I will receive them when I get home as of yet I have not gotten them "
"I ordered 2 different sized sets of filters, both MERV 13 and they were delivered on time and for less than buying them at a store. Very satisfied."
"I've been looking for a furnace filter that was 21 in long because other filters were falling to the bottom of my furnace. The 21 in MERVE 8 filters fit perfectly and they are very good at trapping dirt and dust. I'm very satisfied."
"Order placed on a Sunday. Received Tuesday. Just like that! Amazing. That's how online ordering should be. FactoryDirectFilters did everything right, from order placement, to box at my door."
"Quick shipping, great quality and easy transaction. Can't ask for anything more. "
"Finally... found what I needed. Great service. Thank you."
"Totally satisfied with the ease of ordering, paying and shipment of product.
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"We were pleased with product and price.
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"We were sent the "wrong" filters TWICE!!!"
"Shipping was very fast. Received products on time. Best place to do business with. Thanks"
"Filters looked like a good quality product."
"Order had been damaged in shipment. Seller responded immediately to request for replacement. Replacement was shipped promptly and arrived in good condition at no extra cost (in time, money, or hassle) to us. Good company."
"I have an odd size filter requirement 14x25 not sold at any stores I've been to??. These are great quality, the correct size and 1/2 the price of the slightly larger ones ( 15x25) that I was able to get at stores AND delivered to my door at no extra cost!! Happy. Plus** my order was a little late due to unexpected high order rates, and so I got an extra bonus discount for my patience. So again. Happy"