"Great! On the occasion that I need to return a shoe...whatever the reason, I've had no issues. My in store experience has been superb as well. The staff has always been very courteous and professional."

"My experience in Your Store in Granada Hills is Great Customer Service I'm going back to buy from Store I bought 2 Pairs of shoes for My Child I need 1 more of the same Shoe is a Nike Flex Thanks."

"the web sight is great, love to shop the products first then go to the store and find more great buys"

"Love your discounts and coupons. With your prices already so competitive, your promos make it even more appealing and encourage me to purchase."

"I think the live chat is awesome!!!"

"I walked into the Store at Durango, CO and the shoe size I had wasn't available, but the clerk said She could order it online and it would be free shipping."

"Ordered in the past. Always happy until received very poor customer service on order placed before this most recent transaction. Order canceled with NO notification. I called. Spoke with someone who was helpful, but could not answer all questions. I was told by her that an email was sent to notify me of cancellation, but I received nothing (No, it did not go to my spam folder either. I got nothing!) Was told someone would return call regarding issues. Again, nothing! No email & no phone call. Only gave another chance as I didn't have time to shop around. Already knew what I needed to purchase and able to find quickly (as I had basically placed the same order 2 weeks prior) I will say that I was happy with service this time, but probably because I had no need to deal with customer service on this order."

"wish for a little more discount or better cupon a couple more dollars would have made me purchas"

"when I go to buffalo I shop at famous footwear at the outlet mall. hopefully I will be able to find the same product in our new Canadian locations"

"I like the store and how it is set up and I liked how the website was set up and very user friendly."

"I have always loved FF and been very pleased with the store selections."

"I loved being able to see the product so close. I am not sure if I ordered only 1 pair of shoes or 2 I hope only one."

"It was so simple getting online and seeing the product I was looking for. I'm thankful you still carry my grandson's favorite shoe."

"good experience found what we were looking for."

"I have had very good experiences both online and in the stores. I really like the rewards program!"