ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-06-12

"Trevor B Delighted with the service I have received Agent very polite, friendly and courteous A pleasure dealing with you and thanks again for all your help. Margaret"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-11

"Tech 13 - Abra Got really nervous giving access without changing passwords but am very happy with the service and politeness and am glad I can feel safe about security issues and privacy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-10

"Trevor B

I needed help with my photo e-mail and sending photos. After speaking with Fast Fix I was assigned Level 3 Tech Trevor. He logged into my computer and very efficiently explained what was needed to be done and made the repairs and adjustments needed. He has a very pleasant and helpful personality and I just wanted to say how much I appreciated his very professional help. WELL DONE Trevor! Jim DIllon
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-06-05

"Trevor B was very curtious , prompt and knowlegeable. I will highly reccomend him to all my friends. computer runs great. thanks Willis"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-29

"Trevor B did an excellent job. He took over, cleared the infection, checked all of my programs and now my pc is running perfectly. In my opinion, Trevor B is an asset to your company. Since I purchased your services, anytime there is a problem or just a question your tech's have been there for me. I have highly suggested you to my family and friends. Please give Trevor B 5 stars!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-29

"Cahlin D Was a great help to me today! FastFix 123 had replaced my MS Office with a replacement which took care of one problem, but I then had a printing problem. I had called Cannon to find out what was wrong and they told me there were numereous errors, for which they wanted to charge me $70 to fix it. I said thanks but no thanks and went back to FF123.
After connecting with Cahlin, it took him about 10 min. to determine what was wrong and actually, there wasn't anything wrong, just a matter of knowing which key to click.
I have been with FF123 for about 6 months now, and just want to say, I don't belive I have ever had such good profesional help for such a reasonable price. I would highly recommend them for all your computer needs.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-28

"Trevor B was most helpful and very polite and patient. I informed him that I was not very computer savvy because of my age and he was very nice about it. I would gladly use this service again and I would recommend it to everyone. Thank you very much."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2014-05-27

"While I found one of the techs (Trevor B) to be very helpful and very nice the reason that I even called fast fix was that I got a pop up saying I may have a virus and listed the number for fast fix the person I spoke to told me that the process number in the task manager was WAY to high and micro soft said the number should not be higher than 30 mine was 60 on one computer and 70 on another, come to find out after I spent 400$ to get both computers fixed both of those numbers are normal, so at this point I am not even sure there was any problem to begin with, buyer beware of what a sales person may tell you ask to speak to a tech to get the real story...now I wonder if I spent money that I didn't need to and if anything in fact was wrong to start with. TALK DIRECTLY TO A TECH NOT A SALES PERSON....Would like to say a special thank you to Trevor B who helped me get the real scoop very smart man and bit Kudos to him he is a Tech and very very helpful in helping me to understand what happened Thank you very much Trevor"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-24

"technician 17 Jason

My technician above, was very knowledgeable, professional, courteous, and someone I would ask for again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-22

"Brandon M. Agent #15 just liberated us from our tech problems and I am very relieved. We had deepseated problems probably caused by malware and hacker activity. It was a nightmare for a month but Fastfix 123 really persisted and Brandon M. really showcased that persistence and quality customer service. Just when I thought the problems would never go away...they did! My own Telcom supplier is so utterly hopeless in comparison.
Thank you all at Fastfix123
Tom

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-21

"Brandon M. Agent #15

Brandon did a great job. He was awesome. He worked on my laptop until he got it right and rechecked to make sure.He kept me posted and answered any questions I had. I hope if I ever need Fast Fix again that I get him to fix my problem. I can not thank him enough

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-21

"Trevor B , I appreciated all the work that they did on the machine & the talk & advice that they gave me when finished. I would rate the Fast Fix 123 as a 10. Excellent. Thank you & will recommend to family & friends too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-21

"Brandon M. 5.21.14
Am pleased with the prompt service given and the patience you had with me. I hope all will work properly now. Thank you so much for the help.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-05-17

"Brandon M. Agent #15

Brandon, Your assistance was appreciated. Had I spoke with you with my initial phone call regarding my microsoft account, I could have saved the $550 of the initial phone call. I felt I was charged $350 for clean-up & $200 for Webroot when I just wanted to understand why I kept receiving text messages e-mails on my phone that something unusual about my recent sign-in. I felt my privacy was being invaded.

I did not appreciated from my first phone call this week that I had to pay out unexpected money for use of the services. When I asked the first agent if he had already charged my card the amount of $200, he said, Yes. I had not given him permission to do so. The caller fills vulnerable when assumption is made to make cc charges without authorization.

Instead it cost me dearly to find out that the issue was with Microsoft notifications. Your patience with me is gratifying. You talked me through each step in order to resolve this outstanding issues. Thank you for your time.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-05-10

"Trevor B

Trevor was very professional and personable with a great deal of knowledge to repair my problem. Thank you Trevor B!!!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A