"There's a couple of mixed reviews for Fin Addict so i want to clear it up with my personal experience as a repeating customer.
It seems like there were problems in the older days but they have listened to their customers and fixed the issues. I've received my order promptly. Two of my seahorses died a week later and all I had to do was to snap a pic with my phone and emailed it Chris and got credit it right away.
I spend about $300-$500 a month on corals, invertebrates and sometime fish. I buy most of them online from various places with the $250+ free shipping and stay alive guaranteed.
I buy from Chris because of the rare selections on invertebrates and decent pricing. I wish they carry more zoa's like cornbred's.
if there's any hesitation, place a small order and give them a shot.
"
"Our family's order was shipped perfectly, Double bagged with a ice pack and shipped priority first overnight. We'll be back for sure!"
"Good store for acquiring interesting stock!"
"I originally order a few items and sadly after my purchase online I received an email stating that they no longer had a couple of items that I had ordered online in stock. What suprised me is how willing they were to negotiate and trade items around so I could get other items that I had wanted that sometimes even cost a few bucks more! After having my order ship it was sent to my old address which I was luckily able to go back and receive my order at said address and after bringing it up to Fin-Addict they apalogized for the mix up and offered a free item on my next order. So I sent in for another order and the free item sadly arrived DOA because it had punctured it's bag with it's spines and Fin-Addict was very apalogetic for something out of their control and offer to send a replacement. Through an exchange of over 35+ emails I changed my mind multiple times on what I wanted my free item to be and not once did I recieve a negative comment, snide remark, annoyed reply, or a single complaint. Chris was more than willing to give me exactly what I wanted and after finally settling for an item I wanted and a replacement if it wasn't in stock he offered me both items! Every fish, coral, and invertabrate that I have ordered has always arrived in perfect health and I am more than greatful for the fact that they have constantly strived to meet my requests and have done so very respectfully and humbly."
"Placed order for first time. Asked several questions concerning order and always received prompt answer. Packaging was first class and fish were healthy. Queen angel was bright and vivid. Better than any local fish store than I have ever seen!! Will definitely order again.
"
"I have placed several orders with this merchant. The orders were filled with items that were as described and were in good condition when received. When had an occasional problem with a shipment the merchant either gave me a refund or a replacement shipment. I will continue to purchase from the merchant because of the attractive prices and shipment costs that are offered."
"I have been shopping through eBay for over 12 years and every time that I have a great purchasing experience I have to share it with someone; for many sellers fall way short of the mark.
Buying from Fin-Addict Aquatic was a rare pleasure: the prices are very low, the shipping costs are reasonable( a pet peeve of mine ), the fish and invertebrates are big, and the customer service is second to none.
I just purchasing a Queen Angel and completed my order, and then to have remembered that I needed some urchins and sponges too; I called them and they happily included them to my existing order, thus saving me the additional shipping costs.
I highly recommend Fin-Addict Aquatic Collections!"
"Found Fin-Addicts by chance on the internet so I thought I would give them a chance. I ordered a few fish, seahorses and mainly inverts. Everything that I have received from them so far looks great. The seahorses I received have already had babies in the tank, to my surprise. I will be ordering from them again in the future."
"So happy with my order! Red sponge was huge and healthy and the two fish I received were active and healthy. Also ordered a CUC and was surprised to find extra. Found this on eBay and have also checked out the site. Great prices much better than my local stores. Thank you!"
"I ordered some snails, hermits, and emerald crabs. The quality of my livestock was great. Some turbo snails arrived DOA and they remedied the problem very quickly. I will be a returning customer "
"I have no clue what some of these people are talking about. I have had great customer sevice and good communication with this company from the get go. Chris,the owner of fin-addict has always personally handled any mishaps and I will do business with in the future. They have lots of good live stock at wonderful prices. I will purchase seahorses for my daughter next and they carry a wide variety of them. No need to worry when dealing with this company, they will take care of you.
sincerely,
Shawn "
"Love buying from here. Fast delivery first bought on eBay now also buy direct from them. Have had zero problems except one with shipping and that was a carrier thing. Will keep buying as long as they keep shipping. Lol. Someday hope to meet !!"
"Great experience with this company! Would highly recommend!"
"I've ordered several dwarf seahorses from Fin-Addict Aquatic Collections. They've come on healthy large piece's of gorgonian coral, with no DOAs. I received a good mix of males and females, and even had a batch of young that thrived.
They were also happy to combine shipping & include another order I'd placed earlier in the week that had yet to ship. They also refunded me promptly any items they didn't have in stock.
I'm a repeat customer, and will definitely be ordering from them in the future."
"I have been ordering from Fin-Addict for about a year now, and have had good experiences with each order. Have bought about 30 or so fish, about 8 or 9 orders. My first order lost one tang, but it was replaced one the next order, with no problems. I have never had any communication problems, all my emails have been answered, even called and talked to them, great guys to talk to and helpful.
I have read some of these reviews and never experienced anything close to what they wrote. I will continue to buy from this seller, with the past I have had. Fin Addict has shipped me fish, snails, and other inverts. In the same fashion as other sellers I have bought from
Randy - KCMO"