"Great price, fast shipping and a excellent customer service! I found a home. Check the web site out good, lots of info."
"We had a slight mishap with the stone (a 3rd party vendor), that FireCraft handled promptly, courteously, and with the upmost professionalism. And the Sugar Maple is my new go to. Hot & the smoke I was looking for. These guys stepped up to the plate, and have earned my business.
You Rock!"
"Repeat buyer great prices on products purchased."
"My order of a tel-tru thermometer and Aaron Franklin BBQ book arrived quick, packaged safely like it was a piece of gold and mint condition.
"
"Got the order. Everything great."
"I received an iMini for Christmas and wanted to upgrade by getting the ambient temp probe. Looked at several shopping sites and found exactly what I needed at Firecraft. Just as in the past, they filled my order quickly and shipped it. I continue to be completely satisfied with Firecraft."
"They have a multitude of products. I purchased a smoker and have been buying accessories and go withs fairly regularly. They always deliver as promised, on time. "
"Ordering, payment and customer service were all excellent, with one caveat. It would be nice to know from the web interface that an item is out of stock and on backorder. I did not find this out until a day after my order was placed. Also Im not sure who is to blame here as the items might have been drop shipped from a third party, but were shipped as Auto parts thus making them eligible for duties when entering Canada. BBQ parts would not be eligible, just the HST. So out of pocket an additional 24 dollars Cdn. on $30 dollar (USD )worth of items.
Still very satisfied, just some thoughs for future reference"
"By far the best customer service and delivery from any company on the internet. Stayed in contact from when I order the grill until I got it, to make sure I was informed on were the grill was in shipping. Didn't even charge my credit card until 3 days after I had received the grill. 100% pleased. A +++++ company."
"They were out of one clearance item I ordered. They called me to let me know and still shipped my other items without charging for shipping although my total then fell below the required amount. I appreciated that and will order from them again."
"Already up and running, and it's delicious"
"An issue came up when the product was delivered. They stepped up and did the right thing. Excellent customer service!"
"Very prompt and inexpensive shipping. Thanks."
"Online, it's as simple as know what you want to order, order it, pay for it, and just sit back and wait for it to be delivered; on time!
Called customer service to ask questions about my grill three times. Three times I spoke to a human after selecting sales or customer service. No machine, no leaving a message, no I'll call you back, no hassles.
My grill was delivered intact and well packed.
FireCraft is how online shopping is supposed to be"
"Received the grill within two weeks. Packaging and freight went smoothly. All answers were received in great response time. Give them 5 Star rating."