"Products were on back order - Andy took care of me "
"I have shopped with Firecraft for years. I think their selection of BBQ tools, sauces, and rubs is excellent and they are always competitive on pricing if not the best price. "
"Great service and great prices. Quick shipping. "
"I did loads of research then settled on the Party Q by BBQ Guru.. FireCraft had the best price, fast free shipping, and no tax. Party Q was packaged well and arrived in good shape! I plan on buying some smoking chips as well and perhaps some good charcoal if the price is right.. I really like free shipping as so many vendors lowball the price then whack you with the shipping! FireCraft gives free shipping on everything so there is nothing to figure out.. Thanks FireCraft and BBQ Guru!
I also contacted customer service and they answered my question quickly with good product knowledge :)
Unfortunately we are getting snowed in so I can't try out my new Party Q! "
"Prompt delivery, good packaging, great pricing. As always, they deliver"
"My order arrived early and all 60# of charcoal was is good shape!"
"Ordered as my sons birthday gift, was notified too late that the product was unavailable"
"When I ordered the item there was no indication on the site that the unit would be on back order. I did receive a call telling me that one or more of the items would be on back order. Several days later I did get an email indicating that both items were on back order and I wouldn't be getting anything till 1/12/17 at the earliest. Well see."
"Credit card issue resolved quickly. Was not nearly as heavy as stated; more like 50 and not 100 lbs. much easier to handle as a result."
"Delivered as promised; fast and great customer service. Exactly what I wanted and I would definitely buy from again. Thank you! "
"We have received great service with all of our orders from Firecraft and our family knows. They get us Firecraft gift cards every year for the holidays. "
"Even with the holiday rush, FireCraft had my package to my doorstep incredibly fast! Arrived in plenty of time to prepare Holiday meals! Will definitely buy from them from now on."
"Product received was exactly as described. Smooth transaction."
"I ordered this product to Canada and got it to my door faster than I could find it here in Canada. Well the Canadian suppliers were taking holidays and we're understaffed you guys came through."
"Great Service arrived quickly."