ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
4.74/5
Shipping & packaging:
4.52/5
Customer service:
4.85/5
Return/Replacement policy:
4.38/5


5/5

2024-10-25

Ho acquistato più volte su Firmoo

"Ho acquistato più volte su Firmoo, devo dire che inizialmente visti i prezzi veramente accessibili si trattasse di prodotti scadenti e una qualità delle lenti mediocre , invece sono rimasto stupito! Tutte le volte ho fatto verificare a più oculisti sia la qualità sia la conformità delle lenti e sono risultati perfetti e conformi alle prescrizioni, anche sulle montature nulla da dire, anzi... sono indistruttibili e leggeri!
Potete aquistare tranquillamente, a qualsiasi problema li troverete pronti a trovare una soluzione!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-25

Magnifico!

"Porto occhiali da una vita e con astigmatismo e miopia insieme mi sono sempre dovuta accontentare di montature brutte per risparmiare visto che le lenti mi costavano troppo! Oggi grazie a Firmoo non è più così ! Ho già acquistato due paio di occhiali e mi accingo a comprare il terzo ! Grazie Firmoo"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-10-23

Excellent CS

"Hello,

I want to make it very clear how impressed I am with Firmoo’s excellent customer service. The way they reach out to ensure everything is in order with your purchase and kindly guide you through reviewing your order and prescriptions is truly outstanding.

I’d like to give a special shout-out to Mina and Roland, who assisted me this time. Thank you both for your amazing work—keep it up!

Best regards,

Diego
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-21

Love it

"Great quality with many frames to choose from. Shipping doesnt take too long. My prescription was correct and i am in love with my frames."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-10-11

Amazing glasses. Great prices!

"I had to repurchase the color changing hingeless glasses because I love them so much! They are amazing for my 3 year old, so they are very durable. We have a total of 3 pairs and every single one is up to amazing standards when it comes to quality. I can't quit recommending these glasses!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2024-10-11
A rep from Firmoo, Firmoo, has responded:

“Thank you so much for the review! Please feel free to reach our customer support team if you need any assistance.”


5/5

2024-10-02

Scioccata

"Porto gli occhiali da una vita con gradazione importante, scoprire che è tutto reale e i vostri occhiali sono più che eccellenti mi ha convinta che questo sia stato l' acquisto migliore che potessi fare on line. Grazie di esistere"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2024-10-08
A rep from Firmoo, Firmoo, has responded:

“Grazie per aver scelto Firmoo. Per qualsiasi problema riguardante la spedizione o il supporto post-vendita, non esitate a contattarci online o via email a service@firmoo.it. Abbiamo una politica amichevole di reso e cambio. Abbiate cura di voi e buona fortuna.”


4/5

2024-09-23

Beautiful glasses

"I had a great experience ordering these glasses. They came in a little sooner than expected and I was happy to try them on immediately. They are so cute and stylish! It will take my eyes some time to adjust as I haven’t worn any glasses for a while. Excited to order from here in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-09-12

After a delay in receipt due to courier issues, received my eyeglasses and an very pleased. Customer service was exceptionale

"Had a delay in receipt due to issues with courier but Roland, customer service was exceptional, always keeping in touch and assuring me any problems would be resolved, even putting in an order for a remake. Thankfully, I received my eyewear today and I am very very pleased. They are perfect. Love the new frames and the cost was was so much lower than I expected. Thank You Firmoo for my great new glasses!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-08-31

Chic and affordable

"I loved the design. It fits my face perfectly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-08-26

Adorable & Light Weight!

"These frames are incredibly light weight and actually remind me of special glasses designed for runners! I love them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-08-05

nice glasses with good pricing

"I abuse my glasses a lot, so i'm not one to buy designer brands. I also prefer cute styles, so an inexpensive seller with lots of cute choices is perfect. nice and clear lenses, decent shipping, great price. My only feedback is the "cute" shaped ear pieces get stuck in my hair, I would prefer a smoother shape (the cat-paw shape is perfect, but the clover gets stuck). Nice though, thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-07-21

Best affordable glasses!

"My experience with Firmoo has been exceptional! from the quality lenes to stylish glasses & sunglasses! Shipping has been overall reliable as well! 10/10 Highly recommend"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-18

"Easy process, faster shipping and great quality "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-06-15

I love my spectacles.

"I am happy with my spectacles, they’re exactly what I ordered. The service was great, when the courier company was giving me problems Firmoo started the process of doing new spectacles for me right away."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-03

Amazing glasses

"This is my second purchase and third glasses, and I am satisfied. Firmoo offers a great variety of frames, different and original designs. I was able customize the lenses with all the things I can need: the eye prescription, filters, if it is for driving or not, if I need transition lenses and many other aspects. All this is easy to select while placing the order. The website is very handy and easy to navigate. The delivery time is about two weeks. They keep you posted when they start working in your glasses, when they send it to you and they provide tracking number I totally recommend it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process