"Lots of frames to choose from, great prices! Delivered in excellent condition! I always buy my glasses with them, never have any problems and they last! Always great customer service too! I won’t shop anywhere else! "
"Ordering was incredibly easy, the glasses are exactly as they looked on the website and they arrived really quickly. The cost of Firmoo compared to the glasses at high street opticians is not comparable. I got 2 pairs of glasses with different tints and thin lenses with the most expensive delivery all for less than £60! Time will tell if they last, but for some pretty glasses and a cheap price, I’m happy with my order. I have recommended them to friends as I thought the company did a great job. Thank you"
"Not only was I given a coupon to purchase new glasses but an explanation to which frames would be better for the thickness of my lenses. Beyond helpful!"
"I have order several pair of glasses. 3 that I own I love so much and wear daily. They are quick to respond If I have any issues with how they feel. 100% would recommend to others ! "
"For over a week, I do not feel comfortable wearing the new spectacle as it feels small, some sort of tightness and squeezing my face area.
As its within the 30 days warranty period, I sent an email to request for exchange. And the customer service representative Richo reply me within the day by reverting with a voucher for the next purchase. The validity is 2 months so I still have ample time to choose my spectacle.
Thank you for the fast response and understanding towards customer with heart."
"I've been a repeat customer of Firmoo, last time there was a bit of error in my end i emailed Firmoo and stated what happened, after that they sent the correct pair of my eyeglasses with any hassle. "
"This company’s customer service is amazing! They worked with me through eye appointments to make sure my prescription was correct. They got back to me right away through email. I’m so thankful that they worked with me so well. "
"Firmoo's customer service is excellent. I receive a confirmation that my question was received and then an answer within 24 hours. They are always polite and professional. I've purchased from them several times for my daughter and myself and will continue to do so. The shipping make take a little longer than other competitors, but the selection, value and customer service is worth the wait on the shipping side. Thank you Firmoo for being so easy to do business with, please don't ever lose that. I know that's extremely difficult, especially during times like these when it's a challenge to find employees and retain them."
"If adjustment is needed you can access on YouTube for directions. I called Firmoo and they told me how to do it. So love these glasses! I have progressive lenses and was really apprehensive about online ordering but after going to stores and being quoted a ridiculous cost over $600 I thought no way! So glad I ordered from here!! The quality is great and you can't beat the guarantee!! They have a customer for life!"
"It was quick and easy to handle my order. Even though the fault was mine that the prescription was incorrect, my issue was resolved entirely hassle free and I don’t have to pay for another pair of glasses. I appreciate all the help. "
"I liked firmoo before but now after experiencing great customer service, I like firmoo even more. You went out of your way to make me happy!"
"Best customer service i ever received!!"
"Thank you costumer service for helping me. I appreciate it. Also thanks for the information on where to donate old frames. Can’t wait to get my new pair. "
"I received the glasses in a reasonable amount of time. They were super cute and the frames felt pretty good, but the lenses were off enough to not work. Super bummer. However, that isn't necessarily all their fault. It could have been many things, apparently. But, the return process was fairly easy, speedy and generous. The customer service was quality and prompt. I would be careful to order online again with the severity of my Rx, but I would certainly order from them if I chose to go that route. "
"Glasses came in great condition. The prescription seemed a bit distorted, but they explained it was because of being a bigger frame and my eyes would adjust. However, I still was not in love with the style on me as much as I had anticipated. Customer service was super quick to remedy the situation. "