ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.86/5
Chance of future purchase:
4.56/5
Shipping & packaging:
4.14/5
Customer service:
4.53/5
Return/Replacement policy:
4.22/5


5/5

2024-08-05

nice glasses with good pricing

"I abuse my glasses a lot, so i'm not one to buy designer brands. I also prefer cute styles, so an inexpensive seller with lots of cute choices is perfect. nice and clear lenses, decent shipping, great price. My only feedback is the "cute" shaped ear pieces get stuck in my hair, I would prefer a smoother shape (the cat-paw shape is perfect, but the clover gets stuck). Nice though, thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-07-21

Best affordable glasses!

"My experience with Firmoo has been exceptional! from the quality lenes to stylish glasses & sunglasses! Shipping has been overall reliable as well! 10/10 Highly recommend"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-18

"Easy process, faster shipping and great quality "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-06-15

I love my spectacles.

"I am happy with my spectacles, they’re exactly what I ordered. The service was great, when the courier company was giving me problems Firmoo started the process of doing new spectacles for me right away."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-06-03

Amazing glasses

"This is my second purchase and third glasses, and I am satisfied. Firmoo offers a great variety of frames, different and original designs. I was able customize the lenses with all the things I can need: the eye prescription, filters, if it is for driving or not, if I need transition lenses and many other aspects. All this is easy to select while placing the order. The website is very handy and easy to navigate. The delivery time is about two weeks. They keep you posted when they start working in your glasses, when they send it to you and they provide tracking number I totally recommend it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-05-24

ottimo e di ottima qualità

"Davvero ottimo e di ottima qualità"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-05-22

Firmoo

"I totally love my new pair of eyes!!!
I love the fact that i could upload a photo of myself to try my options out.
Ordering process was really easy and delivery was earlier than I expected.
The quality of the glasses are TOPS!! And my prescription is perfect.
I love that they send mails just to keep you up to date about the whereabouts of your order.
I will definitely be calling again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-05-22

Love this brand!

"They aren’t just MUCH cheaper than where I get my Name Brand glasses that are NEVER cute or have ANY of the flare to them. To style no life to them at all. (It’s the closest place that takes our insurance). But I gave firmoo a blind go and I was skeptical when I received them BUT! Not only are they far cheaper, made with good quality, but the lenses are EXACTLY like my, from the eye doctor’s glasses! I thought they’d be a little funky or something but I could see so clearly and the glasses are SO cute and match my style and personality perfectly! I have so many glasses bookmarked that I want. You can never have too many glasses when you’re an extremely active person. Or you have many different styles and love to express yourself. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-05-04

Firmoo is the Best

"The glasses arrived in perfect condition and looks just like the picture. Firmoo always delivers! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-28

Excellent customer service

"My first order came in on time, well packaged as well. The glasses are very nice, super lightweight, lenses very clear and prescription on point.
Unfortunately the frame did not fit well on me at all but customer service is helping me out with credit for the whole amount so I can reorder something smaller.
That was a really good first time experience. I will be ordering again
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-12

Always a life saver whenever my kids brake their glasses...

"Definitely worth buying and even getting another set for my boys. They've been getting firmoo glasses as back up every time they break their original pair. Always satisfied and their customer service is excellent ! 100% would recommend "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-04-08

Sorpendente

"Non mi aspettavo molto proprio per i costi bassi che offrono, ma gli occhiali sono stupendi, materiale resistente e qualità prezzo ottima! La spedizione è arrivata nel giro di 10 giorni o poco più. Consiglio "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-22

Unbeatable Value for Frames & Glasses.

"# The three products I received have left me fully satisfied. The glasses are of excellent quality, offering a clear and lightweight experience. Additionally, the support I received while selecting three frames and three glasses for three hours was exceptional.
# With so many options to consider, I ultimately decided to work with the Tech Support guy, and I’m grateful for their guidance in making the right choice.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2024-03-15

Consistently wonderful service and quality!

"I have been ordering glasses from Firmoo for a few years now and I have been happy with my choice every time. This year has been the first time I’ve had to utilize the “return/exchange” option as I misjudged the width of a lenses that would fit my face, the response to my request was prompt and I was offered a replacement (along with tips on proper sizing) with no questions asked. I am so happy, I am a customer for life!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-03-12

Happy

"I highly recommend Firmoo to everyone they are a great and affordable place to buy glasses online at. I love my new glasses! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges