ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
4.74/5
Shipping & packaging:
4.52/5
Customer service:
4.85/5
Return/Replacement policy:
4.38/5

5/5

2024-01-28

Occhiali da vista

"Molto soddisfatta. Giusti per gradazione e misura. Consiglio"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-12-18

They honor your satisfaction warrantee

"I needed to return my glasses because the frame legs were too short for me. They resolved it by sending me a code for the amount originally paid to place another order and I didn't even have to return the glasses."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-16

Amazing experience

"I’ve always had an amazing experience with Firmoo. The last order I made, I didn’t like how the glasses look on, so I start the process to return them, and I thought it would be a headache to do it, but I was wrong! I has their response in a few minutes approving the return, and they even send a coupon to get some new ones. Definitely keep buying my glasses at Firmoo"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-10-07

Ottimo servizio e occhiali impeccabili!

"Porto occhiali da vista da 50 anni e solo grazie a Firmoo ora finalmente posso avere occhiali di qualità di diverse montature senza spendere 600€! Grazie grazie, sono felicissima "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-10-01

I been buying for years

"I love firmoo! I been buying more than 2 years from them. They have so many unique frames, from sunglasses, to kids frames love it! Their prices are affordable so that's a bonus. Shipping is fast too takes like a week so not bad."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2023-08-04

Serious and professional

"I have tried their products and I am happy with them. They refunded me when I bought glasses that were too small for my face."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-07-27

Glasses from Firmoo

"I am located in Trinidad our glasses are quite expensive .The glasses I bought didn't cost me a lot of money because I received an awesome gift from firmoo . The glasses and lens are sturdy and my lens accurate. This is my fifth pair from Firmoo I will keep purchasing from them. I love FIRMOO "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-05-19

Buoni prodotti a buoni prezzi

"Ormai è il quarto paio di occhiali che compro. Hanno una buona resa e i prezzi sono nettamente concorrenziali"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-03

I Love ir!

"Top Qualität! Ich bin sehr zufrieden!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-15

New glasses

"Excellent well made glasses ata really good price, arrived quikly and well packed.
Very pleased.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-04

Brilliant!

"Lots of frames to choose from, great prices! Delivered in excellent condition! I always buy my glasses with them, never have any problems and they last! Always great customer service too! I won’t shop anywhere else! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-02-04

Fantastic Glasses

"Ordering was incredibly easy, the glasses are exactly as they looked on the website and they arrived really quickly. The cost of Firmoo compared to the glasses at high street opticians is not comparable. I got 2 pairs of glasses with different tints and thin lenses with the most expensive delivery all for less than £60! Time will tell if they last, but for some pretty glasses and a cheap price, I’m happy with my order. I have recommended them to friends as I thought the company did a great job. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-09-25

Excellent customer service

"Not only was I given a coupon to purchase new glasses but an explanation to which frames would be better for the thickness of my lenses. Beyond helpful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-09-10

Cute glass for the best price !

"I have order several pair of glasses. 3 that I own I love so much and wear daily. They are quick to respond If I have any issues with how they feel. 100% would recommend to others ! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-09-07

Excellent post-sale customer service

"For over a week, I do not feel comfortable wearing the new spectacle as it feels small, some sort of tightness and squeezing my face area.

As its within the 30 days warranty period, I sent an email to request for exchange. And the customer service representative Richo reply me within the day by reverting with a voucher for the next purchase. The validity is 2 months so I still have ample time to choose my spectacle.

Thank you for the fast response and understanding towards customer with heart.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges