"I experienced some dizziness from the pair of glasses that I ordered, so I contacted customer service to see if they can help. I must say, I was thoroughly impressed by the way that the customer service team handled the process! They were diligent and prompt with their email responses, and followed up with me when they didn't hear from me for a couple of days. They informed me that if I have a strong prescription, I should choose a high index lens; a low index lens will be thick, which means a larger blind zone, which leads to more distortion in vision. So, I was able to get a credit for the old pair of glasses that I ordered, and purchase a new pair of glasses with the correct lens index. Overall, the service was incredible & I am very satisfied with the experience. "
"I’m so impressed with how fast and efficient the customer service is. I’m so happy I used them and will definitely recommend "
"I have so many pairs of glasses from Firmoo. They make great quality glasses for great prices. I’ve also had to do exchanges/returns and customer service is so helpful. They make it so easy!"
"Fast shipping, exceptional customer service, gorgeous frames, and dazzling accessories.
Human error allowed me to experience Firmoo's phenomenal customer service and how much they value their customers.
I will definitely be purchasing more from this company on the future."
"I totally did not expect for the glasses to be replaced with no charge. The representative was extremely understanding and was very sympathetic to my issue. I don't think I could be more grateful. "
"Changed my prescription and ordered new glasses, thought nothing of it. Received an email wanting to confirm my new prescription and that it wasn’t done in error. Bravo firmoo! And excellent, friendly & quick response from customer service rep Richo!"
"I’ve been a truly satisfied customer of Firmoo’s for a few years. Due to my own fault, I picked the wrong sized frames. Firmoo went out of their way to be sure I received a refund. Needless to say, I’ll order from them in the future! "
"Amazing company- I have been ordering from them over the last 2 years.. the glasses are stylish - delivery fast - customer reps are professional and helpful..
I would give them a 10 if I could…
Oh and can’t forget the prices- ARE RIGHT!
I love this eye wear company.."
"I was so mad that i cant get a refund and instead i was given a coupon with free shipping i never thought that they will resolve my issue for my satisfaction☺️☺️☺️☺️"
"The glasses are awesome and I actually made a mistake when pick the lenses but they kindly helped me to refund the whole glasses. The customer services responded very quickly and were really helpful."
"Best products, best customer service!! Thanks a bunch!! "
"refund was processed quickly and easily"
"Solved my problems and went above and beyond what I could ask for!"
"Great customer service, friendly, and fast to help. "
"Honestly, I was dreading dealing with having to exchange 2 pairs of glasses I recently ordered. The frames were too large for my face and I wasn't sure if that was a valid reason to return or exchange them. To my surprise, Richo from customer service reached back out to me and asked if I wanted to exchange them or return them and offered me a credit to apply to any new glasses, and helped explain how to find a pair that might fit my face better.
When I found the glasses I wanted to exchange them for, he was super quick to respond with my exchange code and I don't even have to worry about sending in the old glasses! This is seriously a win-win-win: amazing customer service, great options if you aren't satisfied with your purchase, and the easiest exchange policy ever. Thank you Firmoo!!"