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Product & services pricing
4.86/5
Chance of future purchase:
4.56/5
Shipping & packaging:
4.14/5
Customer service:
4.53/5
Return/Replacement policy:
4.22/5

5/5

2022-04-25

Amazing company

"they actually care about you as a person "

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5/5

2022-03-30

Perfect service

"The shipping was fast, and I love the glasses. I asked help to the customer service for one of the pair I got and the representant was really helpful and sympathic. :)"

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5/5

2022-03-20

Great customer service

"I needed to exchange my glasses and customer service was not only VERY quick to reply they also were so kind and helpful! I would highly recommend purchasing from Firmoo."

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5/5

2022-02-27

Fully satisfied

"At first I was a little scared I never order my glasses online, but I’m so happy that I did. It takes 2 to 3 weeks to get them but is worth the wait, not only the frames look beautiful but they’re very affordable and Excellent customer service. I would recommend this website for anyone who wants high quality glasses for an affordable price."

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5/5

2022-02-18

Awesome customer service

"Needed to do a return on my glasses as they lenses weren’t what I expected, and was told I could keep the pair and donate them while also receiving a refund "

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5/5

2022-01-31

Diligent and prompt customer service!

"I experienced some dizziness from the pair of glasses that I ordered, so I contacted customer service to see if they can help. I must say, I was thoroughly impressed by the way that the customer service team handled the process! They were diligent and prompt with their email responses, and followed up with me when they didn't hear from me for a couple of days. They informed me that if I have a strong prescription, I should choose a high index lens; a low index lens will be thick, which means a larger blind zone, which leads to more distortion in vision. So, I was able to get a credit for the old pair of glasses that I ordered, and purchase a new pair of glasses with the correct lens index. Overall, the service was incredible & I am very satisfied with the experience. "

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5/5

2022-01-20

Above and beyond

"I’m so impressed with how fast and efficient the customer service is. I’m so happy I used them and will definitely recommend "

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5/5

2022-01-09

Awesome company!

"I have so many pairs of glasses from Firmoo. They make great quality glasses for great prices. I’ve also had to do exchanges/returns and customer service is so helpful. They make it so easy!"

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5/5

2022-01-07

Clearly Exceptional Customer Service

"Fast shipping, exceptional customer service, gorgeous frames, and dazzling accessories.
Human error allowed me to experience Firmoo's phenomenal customer service and how much they value their customers.
I will definitely be purchasing more from this company on the future.
"

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5/5

2021-12-24

Exceeded my expectations

"I totally did not expect for the glasses to be replaced with no charge. The representative was extremely understanding and was very sympathetic to my issue. I don't think I could be more grateful. "

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5/5

2021-12-11

Excellent customer service

"Changed my prescription and ordered new glasses, thought nothing of it. Received an email wanting to confirm my new prescription and that it wasn’t done in error. Bravo firmoo! And excellent, friendly & quick response from customer service rep Richo!"

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5/5

2021-12-11

Great products and dedication customer satisfaction.

"I’ve been a truly satisfied customer of Firmoo’s for a few years. Due to my own fault, I picked the wrong sized frames. Firmoo went out of their way to be sure I received a refund. Needless to say, I’ll order from them in the future! "

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5/5

2021-11-28

Excellent quality and the price is Right

"Amazing company- I have been ordering from them over the last 2 years.. the glasses are stylish - delivery fast - customer reps are professional and helpful..
I would give them a 10 if I could…
Oh and can’t forget the prices- ARE RIGHT!
I love this eye wear company..
"

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5/5

2021-11-28

Richo is fantastic

"I was so mad that i cant get a refund and instead i was given a coupon with free shipping i never thought that they will resolve my issue for my satisfaction☺️☺️☺️☺️"

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5/5

2021-11-26

The glasses are awesome.

"The glasses are awesome and I actually made a mistake when pick the lenses but they kindly helped me to refund the whole glasses. The customer services responded very quickly and were really helpful."

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