"I was super stoked to be hooked up with these amazing Firmoo mirrored sunglasses! I adore the blue color and metal details that just give it extra style points. One of the coolest aspects of Firmoo is that they offer sunglasses and eyeglasses in both prescription and non-prescription at SUPER affordable prices. The glasses I'm wearing, ya they're only $19! However, they look way more expensive and are of a high quality, and that's all that really matters anyways. Am I right??"
"I absolutely love these frames! The size is perfect and the color is amazing. They are light weight and fit my face great without falling down when I look down. I hate that! So, these are a nice trendy pair of glasses at a great price.This is my 3rd pair of glasses from Firmoo and I recommend them to everyone! I have to wear glasses and I want them to be stylish and comfortable, Firmoo always has what I am looking for.
Moreover, the customer service representative is very friendly and be patient to me because I submitted the wrong prescription information. Finally, she helped me correct it. :)"
"I picked up my glasses from the Post Office this Monday. Everything comes a good condition. I love the frames and tortoise design but I must admit they are a lot lighter than what I was expecting. I love the cute eyeglasses box with the map design. So excellent! "
"I was pleasantly surprised to the fast delivery and great quality of the frames. I didn't expected so much due to the inexpensive price. What's more, they came in such a cute case(world globe image)which I thought was very fitting considering the glasses traveled across the globe too and they also came with a mini double ended screwdriver keying, which is essential when wearing glasses as over time the screws can come lose and need tightening.
Opticians in the UK don't provide these when you buy glasses which is a shame because the screws in glasses come loose all the time, there have been many times where the screws have come out completely and my glasses have fallen apart, and what's great is you can attach it to your keys so you never lose it."
"I was hesitant to order because of some of the negative reviews however I was pleasantly surprised when my glasses arrived in a couple of weeks, looking good and with the correct prescription. I added thin and light & photocromatic, (changes dark in sunlight) and am very happy!! It is worth mentioning that when they offer free glasses It is only for the first few sales of the day, then they says something like quota already met. Someone else said that the free glasses cost twice as much in shipping so I probably paid the same cost at half price for first time ordering. I had no trouble and would order again. $50 total"
"I tried Firmoo on the recommendation of a family member. After 2 weeks I contacted Firmoo and got a prompt response. I did receive my two pair of glasses in just under three weeks and I LOVE them. They are just as expected and the progressive lenses are great. I just placed another order for a third pair plus a pair of prescription sunglasses. I LOvE FIRMOO!"
"I needed a pair of prescription glasses and after getting my eyes tested locally - I thought I would save some money and ordered a pair of glasses from Firmoo. I communicated my need for progressive lenses - paid extra for the lenses and scratch proof coating etc. When the glasses arrived from China- the case was cheap and tacky . Never mind I thought- the glasses only matter. I struggled with them - had difficulty with near focus etc. I needed to save up for a new pair as this pair was giving me really bad headaches and I could not see properly. I went to my local Optician in the city and only when the glasses were tested did I find out that they were NOT made as progressive lenses and NOT made to the prescription I sent them. I was stunned and angry. I have since contacted Firmoo customer service to demand my money back - they have replied telling me to get my eyes tested and offering me $20 off new glasses. This is unacceptable. You would trust the glasses to be made to the prescription sent to them. I will never again purchase glasses from this company again. The glasses scratched easily and are poor quality. They are made in China and trying to communicate with their service staff is a waste of time.. Buyer Beware."
"We are exceptionally pleased with the quality of the eyeglasses that we very recently ordered & received from Firmoo. The prescription involved astigmatisms and polarized lenses for use as sunglasses, therefore the order was less common than usual. The glasses were excellently made, and the lenses were sharp, clear and involved the perfect amount of tint. Additionally, the quality of the lenses is superior, not just due to their clarity, but because the polarizing effect is perfectly aligned, etc. The frames are very high quality, they are stylish & fit perfectly as well, and they are solidly made. Finally, we were absolutely delighted at the incredibly short amount of time that it took for Firmoo to fabricate & ship our glasses to us, and by the speed with which we received them. We received the glasses just one week after we ordered them online!! In a nutshell, Firmoo is an outstanding and excellent source for eyeglasses, and they are completely concerned for & with their customers' satisfaction. I very highly recommend Firmoo for your eyeglass needs."
" recently ordered three pairs of glasses from Firmoo. I bought them and then checked the reviews. I was almost afraid because the company had received such a bad review from the public. Nevertheless, the order was sent, they had my money and I just had to hope for the best. Firmoo pulled through and provided quick postage and three great pairs of glasses.
I think people are more likely to jump on, have a dig and give a bad review whenever they have a bad experience with anything. The problem might be that people who did have a good/problem free experience don't always let others know about it.
In summary, with my experience, the postage was fair, the glasses arrived unharmed and on time. They look great, they were nicely priced and I'm pretty happy with it all."
"I heard about the Firmoo first pair of glasses being free so I found the frames I wanted and went to order them, but they wouldn't give me the discount. I contacted their customer service and some guy named Skite made a point to put me in my place!
Quote from Skite: "Frankly, our free glasses system have been on work for several years and thousands of our customers have enjoyed that without trouble."
Thanks for your help, Skite. This is the worst customer service I've ever received!!!"
"I got my glasses within a couple weeks of ordering, and they arrived as described with the proper prescription, but the lenses were covered in smudges and fingerprints. Even after cleaning them off, they already seem easily smudged after having them less than a day."
"This company is awful, I ordered Glasses and after 14 days still didnt recieve them, I left 6 messages for them, I never got a call back, never heard from them!!! I am now going to my bank to get the money refumded!!! Buyer Beware!!!"
"Very pleased! Lost my favorite $325 pair of glasses, got the same progressive lenses and about the same frame for $50. Perfect! Want to buy another pair for backup!"
"I ordered my glasses on August 25th and the order is still in processing. I've sent emails and called and no reply/no answer. It's not a good deal if you just give them your money and don't get the product. Also, paid and extra $18 for express shipping. I would NOT recommend this company to any one. I feel like I've been ripped off."
"Have ordered 3 pair of glasses (1 distance, 2 progressive) in the last month from Firmoo. Total cost was ~$120. All 3 arrived in 7-10 days and were 100% perfect right out of the box! Frames are of a very good quality and the fit is wonderful!
After bad experiences with Coastal Contacts and Zenni, I was very concerned about trying yet another online vendor but was happily surprised with Firmoo! The only caveat is that they, like most other online eyewear vendors, are Asia-based so sometimes there are communication/translation issues.
A big thumbs-up for Firmoo!"