"I ordered 2 pairs of glasses one pair for the other did not. I emailed inquiring about what to do about the pair that did not fit, thinking it might be too hard to return but it was very easy to exchange and firmoo was extremely quick to respond and help assist with the exchange. "

"I really link my new glasses from Firmoo. They are extremely powerful but they look really great. Vizy was very helpful through the selection process . "

"Great quality, and they are there to help you with any situation. My glasses got lost in the process.So they sent me a new pair free of cost and 50% off coupons towards my next purchase."

"I'm actually shocked at how excellent the customer service is at Firmoo, & it's because I've never had a company go that far to help a customer. The representative I communicated with was helpful, professional, detailed, prompt and warm. I wish more companies treated their customers this way!!! I ordered a couple pairs of glasses with my updated prescription. Once I wore them for a while I realized the prescription was too strong and went back to my doctor to have the prescription lowered. I contacted customer service not knowing what to expect. I received a response fro m Vizy, a representative who was extremely accommodating, and I was so relieved once Vizy informed me of all my simple options. I feel incredibly lucky! It's clear that Firmoo values their customers and their satisfaction. I absolutely would recommend this company to others, and already have friends who want to buy their glasses here!"

"Kuddos to firmoo! Customer service is upscale. "

"When my package was delayed, I became concerned and reached out to Firmoo customer service. Turns out, due to the weather, my package was either lost or just extremely delayed. Firmoo remade my glasses and shipped with expedited shipping free of cost to me! Plus, the 3-month warranty is such a plus. The glasses are fantastic and I've gotten so many compliments on them. They're my perfect prescription, and were sent with both a case and cleaning cloth! Loved this experience and I will definitely be recommending Firmoo to friends and using them again."

"Can't go anything wrong with firmoo."

"Mi sono trovata molto bene. Spedizione rapida e accurata. Ho già ordinato per tutta la famiglia. Ti seguono per ogni dubbio."

"I've always had good experiences with Firmoo. Sturdy, high quality prescription glasses at a price that's affordable AND excellent customer service? Absolutely!"

"I am really happy about the customer service. Everything is answered quickly and really attentive! "

"I wasn't satisfied with the glasses I received but they made it very easy to exchange them for something so that I was satisfied!! "

"Very Kind, availability, Perfect Services. Customer service has been able to solve my problem. Thank you :) "

"The glasses I ordered were great but unfortunately they didn't suit my face very well. After asking if I could do an exchange, the customer service helped me out through the entire process! Great service :)"

"Awesome first experience; ordering process was super easy, a lot of variety to pick from, astonishing prices, and my CS representative was friendly and helpful! "

"I ordered two pairs of glasses - one for daily use and the other for going outside in the sun. I had some questions about the coatings on the lenses and made an inquiry using the web form. Got a response within a couple of hours - and that was over the weekend! The customer service, Kate, was extremely helpful and understood my question immediately. She even offered me a complimentary discount on the lens coatings that I wanted - what a pleasant surprise! My glasses were made very quickly even though my near-sightedness was pretty bad and they had to custom-make my lenses for me. I received frequent updates about my order which was nice. My order arrived within 3-5 days as promised and the glasses were each nicely packed in a sturdy case. I am absolutely happy with both pairs of glasses, which are well-crafted and the frames are well-built, not to mention that they are great value for money (with the application of the discount coupon). I am definitely skipping my bricks-and-mortar eyewear shop and sticking with Firmoo in the future!"