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Product & services pricing
5.00/5
Chance of future purchase:
4.74/5
Shipping & packaging:
4.52/5
Customer service:
4.85/5
Return/Replacement policy:
4.38/5

5/5

2017-08-22

Nice and quick

"I received an immediate response and was offered a perfect solution for my problem!"


5/5

2017-08-21

Great style, great optics

"My glasses are wonderful! Highly recommend Firmoo."

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5/5

2017-08-18

Best Customer Service

"For this to be a online vendor I did not expect for them to be so prompt, professional and pleasant. They also keep their word. The glasses are also very nice for a amazing price with accurate prescriptions and fast shipping. "

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5/5

2017-08-17

Excellent customer service!

"Personally I think it is very important after a purchase, to have a good support, and the support Firmoo proved excellent for all.
On their site there are different models of eyeglasses and sunglasses, for all tastes and needs, the prices are really cheap.
"

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5/5

2017-08-15

Simply the best

"From the very 1st interaction!"


5/5

2017-08-04

Occhiali difettati ma costume care top

"Gli occhiali erano difettati ma il supporto clienti è stato efficientissimo: mi hanno rimborsata e non hanno voluto indietro gli occhiali!"


5/5

2017-08-01

Awesome quality and customer service! I recommend !

"First of all, the website is super easy to use. I am at my third order on Firmoo.com and I recommend it to everyone. A little problem occured when I passed my first order and immediately I had support from a rep.

The quality for the price is insane and I have received my orders in less than a week. I live in Canada and it's shipped from Shangai. You must give it a try :)
"


5/5

2017-07-28

Good customer service

"The customer service is very good! Accommodating to customer. They'll give you a quick response to either inquiries or complaints. Definitely will place order again and will recommend to everyone..."

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5/5

2017-07-26

the best eyeglasses on the web hands down

"the best eyeglasses on the web hands down. Bought 3 pairs in a month and loved them all. Recommend them to all my buddies. Made a mistake on my last order and Firmoo totally took care of me and re did the glasses free of charge! The selection is insane and I obsessed with this place. Thank you Firmoo.com. --Daniel Fiegel

"


5/5

2017-07-18

Awesome experience

"Firmoo's customer service is one the best out there. They were so helpful and addressed all my concerns. They also reply super quickly. Overall I had an great experince ordering off of Firmoo. "


5/5

2017-07-14

Excellent customer service!

"Excellent customer service
Good communication
Glasses are amazing! I'm really happy!
"

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5/5

2017-07-13

Great service

"Love the products and the service "


5/5

2017-07-10

Very Caring Towards their Costumers

"I love their frames for the variety, price, and the quality you get for said price. They answered all of my questions and were able to help me in a very timely manner. The costumer service rep. was incredibly kind and patient. I will definitely be buying from them again soon. "

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5/5

2017-06-14

great service!!

"im always skeptical about these sites but these were honestly great!! i used to buy off of eyebuydirect, but they spiked their lense pricces recently and bb someones gotta pay the bills. i bought two pairs of glasses from firmoo and they came within two weeks. they are durable glasses and even came in their own cute little map cases with extra supplies in case something breaks. absolutely love them!!"

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2/5

2017-04-05

"I ordered prescription sunglasses and it took 11 days just to ship it out. Now im waiting another week or two just for them to get in. I feel like this is an unacceptable amount of time to be waiting. As for the quality, it comes from China. I think that's as good as it gets. "