"I loved the frames I got, but sadly the lenses were too big for me to see well with my prescription. I thought they would be fine based on the measurements, but unfortunately that wasn't the case. I do think having the frames categorized by prescription strength would be helpful so those of us with very strong prescriptions don't choose frames that are too large. I was able to get a refund for the glasses, so that was pretty awesome. "
"I needed to change the color of the frames I ordered the wrong color by mistake, and I was helped quickly and the order was fixed!"
"Fast response, very detailed explanations, definitely one of the best customer services anyone could provide!"
"Very satisfied with their customer service. We had an issue with shipping (took too long) and Firmoo offered a full refund and still allowed us to keep the glasses as compensation if we were to receive in our mailbox later on.
To our surprise, I received them about a month later and saw how great and durable the glasses were. I offered to submit the payment to them as a result because I know they work hard to put out affordable and durable glasses.
Great people behind Firmoo's online site and great glasses."
"I had an issue with my glasses where the center of the lenses weren't lining up with my eyes and so I wasn't getting the full benefit from the glasses because I chose a frame too big for that (very important when you have a high prescription). I went to customer service and it was such a pleasant experience to get new glasses remade. Vizy, my customer service representative, took the time to ask about my old glasses and even recommended me some based on those measurements! I was able to find a more suitable frame and not only did they say I could keep the ones that didn't work out well, they would make these new pair of glasses for free! Firmoo does customer service the way it needs to be done and I would recommend this site to anyone! They have a loyal customer now.
The frame itself is very well made and sturdy. I was very bummed that it just didn't work out for me because they look really nice."
"I received an immediate response and was offered a perfect solution for my problem!"
"My glasses are wonderful! Highly recommend Firmoo."
"For this to be a online vendor I did not expect for them to be so prompt, professional and pleasant. They also keep their word. The glasses are also very nice for a amazing price with accurate prescriptions and fast shipping. "
"Personally I think it is very important after a purchase, to have a good support, and the support Firmoo proved excellent for all.
On their site there are different models of eyeglasses and sunglasses, for all tastes and needs, the prices are really cheap."
"From the very 1st interaction!"
"Gli occhiali erano difettati ma il supporto clienti è stato efficientissimo: mi hanno rimborsata e non hanno voluto indietro gli occhiali!"
"First of all, the website is super easy to use. I am at my third order on Firmoo.com and I recommend it to everyone. A little problem occured when I passed my first order and immediately I had support from a rep.
The quality for the price is insane and I have received my orders in less than a week. I live in Canada and it's shipped from Shangai. You must give it a try :)"
"The customer service is very good! Accommodating to customer. They'll give you a quick response to either inquiries or complaints. Definitely will place order again and will recommend to everyone..."
"the best eyeglasses on the web hands down. Bought 3 pairs in a month and loved them all. Recommend them to all my buddies. Made a mistake on my last order and Firmoo totally took care of me and re did the glasses free of charge! The selection is insane and I obsessed with this place. Thank you Firmoo.com. --Daniel Fiegel
"
"Firmoo's customer service is one the best out there. They were so helpful and addressed all my concerns. They also reply super quickly. Overall I had an great experince ordering off of Firmoo. "