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Product & services pricing
5.00/5
Chance of future purchase:
4.38/5
Shipping & packaging:
3.75/5
Customer service:
4.38/5
Return/Replacement policy:
5.00/5
Featured Review


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-11-22

Top Shelf Experience

"The website is well organized and easy to navigate. The prices are great and you can't beat free shipping!"


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-11-21

"Awesome service. Very good selection "


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-11-12

First time buying

"First time buying and the online ordering went very smooth."


Verified
5/5

2018-11-09

Fantastic customer service

"Had a little difficulty with the company that actually makes the dumbells. Tony and Troy were super professional and got my order on the way quicker than expected, great job gentleman!!!!"


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-11-06

Follow through

"The purchase process was great, now if the equipment arrives prior to the 10th of November, the experience will be 5 star."


Verified
5/5

2018-11-02

Powertec

"Excellent customer service, Tony A+ goes out of his way to help "

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Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-30

Found what I wanted

"Very easy
Just what I was looking for 
"


Verified
5/5

2018-10-26

Highly recommenced

"Order is on time, items are affordable, you really can’t go wrong with that."

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Product Returns/Refunds/Exchanges

Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-25

Troy is AWESOME!!!

"Troy took his time explaining all the elements of the fusion 600 and helped make my decision easy! Awesome experience!!"


Verified
4/5

2018-10-23

Great Value and Service

"I bought a rather large Body Solid home gym for my place in the Catskills - not the easiest place to have an over 1000 lb shipment delivered to. Troy and Tony got the package out fast and while the shipping to the place took a bit longer than I think anybody expected, it did arrive without issue, delivered by two very professional delivery people with great customer service from the delivery company the whole way. If you are in the market for a gym, Fitness Factory Outlet is the way to go!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-22

Great site; great prices

"Great selection of quality equipment "


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-17

As Good as you get.

"Great experience, Great Website...and great support!"


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-13

Fast and Simple Process

"Quick and easy data fields w/o multiple pages to toggle through and intuitive  website that is easy to navigate to search for product.  "


Rep reply posted 2018-10-13
A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded:

“Very Kind Review...Thank you!
Troy - Fitness Factory Outlet”


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-11

EZ!

"Easy to use and has better deals than amazon."


Verified Fitness Factory Outlet Shopper
Verified
5/5

2018-10-11

Can't wait for my bench to arrive!

"I've been searching all over for the perfect bench."