"I've bought many different pieces of equipment from Fitness Factory Outlet and I have always been extremely satisfied with their products and customer service. They have some of the best prices you will find and shipping is super fast. I keep coming back not only for the excellent selection and prices, but for the outstanding customer service. You won't find a better company to buy your fitness equipment from period! "
"Super Fast Shipping and great guys to work with. Really know their products."
"I spoke with both Tony and Troy at length regarding my Powertec equipment. I received the best deal from them. It shipped when they said it would and I received it quickly and without any suprises. I will definitely buy from them again in the future."
"Awesome service and wide selection of items at great pricing!"
"I ordered a Body solid weight rack along with a body solid hex dumbbell set. They offered the best price I could find (at a reputable merchant). Delivery took a little longer than I expected at approximately 2 weeks which is why i rated 4 instead of 5 stars, but it was right after Thanksgiving which is a busier time of the year for deliveries/shipments. If i could I would have gone with 4.5 stars."
"Would be nice to have an avg shipment time table on the website."
"This company uses UPS. UPS shipped this within 30 miles of my home. Kept it for 4 days then shipped back for no reason. UPS never explained what they did. Only order this if the company promises not to use UPS."
"Troy responded with a email for same day if contact and then Tony did multiple legethy phone calls and talked us through all the pluses and minuses. And then, they really gave a great price and follow through. Could not have asked for more or a more professional and pleasant experience "
"Great people and great pricing!"
"Troy and I have been going back and forth. I tried my best to get the best price out there and I think Troy has done that. He explained why he couldn’t do better. I am a disabled vet with limited resources. "
"Tony at FitnessFactoryOutlet.com helped me secure and awesome machine, at the best price!
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"Ordering process was easy and account set up. Hopefully delivery goes just as well. Thanks "
"To do manufacturer back log, I had to wait a bit for delivery but I have to give credit to the Fitness Factory Outlet crew as they were able to complete my order and get it to me 5 days prior to Christmas. A special shout out to Tony for taking care of his customers and kudos to the entire Fitness Factory Outlet crew! On a side note. Thanks to Daylight Shipping as they took care of the product and provided a timely, safe and secure delivery to me in Texas."
"So far it’s been ok. I was told I would have the gym I ordered before Christmas but it hasn’t even shipped yet. Now most likely I won’t get it by Christmas. "
"Excellent service. Initially I did not get a confirmation but when I call the company they explained I had mistyped my email address. They corrected my email and sent me a tracking #. I got my order in 4 days. Thanks"
“Customer did not receive order receipt because they spelled their email incorrectly while ordering. Issue resolved after she called and asked about order. I would hope this 2 star review is updated by customer for obvious reasons.”
"Though I was hoping to receive a discount on a particular item, Sean was professional and helpful in explaining that they could not further discount the item. Wishing everyone at Fitness Factory Outlet the best of the holiday season and record breaking sales to bring in a prosperous New Year!"
A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded:
“Hey Chris,
Sorry it has been so slow. Manufacturers are really far behind for drop shipments this year. Your order did ship yesterday however. Tracking is in your account panel.
Troy ”