"I've bought many different pieces of equipment from Fitness Factory Outlet and I have always been extremely satisfied with their products and customer service. They have some of the best prices you will find and shipping is super fast. I keep coming back not only for the excellent selection and prices, but for the outstanding customer service. You won't find a better company to buy your fitness equipment from period! "
"The best pricing I found for the inversion table and the FREE shipping is GREAT! "
"Glad to get 2in dumbbells set don’t have to buy 1 in very happy thanks for having them"
"Asked for recommendation on longer lifting strap to avoid "slippage" while doing cable rows. Didn't have one in the showroom, but knew what to order. Shipped to my home--got it in a few days, despite blizzard. Good job. "
"I was able to speak with someone on a Sunday thru chat and then again by phone. Hard to find that type of service in this day and age. Kudos to Fitness Factory Outlet!"
"Great website to find things and best pricing anywhere!"
"I could not have been more pleased with the level of knowledge and customer service from Fitness Factory Outlet. Troy and Tony there were terrific to work with and you can tell they really look to put the customer first!"
"I will be ordering from Tony and his team. Very smooth transaction!. Looking forward to my new Powertec gym.! "
"ordered my dumbells and had them in my gym in about 10 days. will order again "
"I want to start off by saying that Troy was very hospitable over the phone. I expressed to him my concerns and he listened. I put in my order on 2/26/18 and did not receive a tracking number until 7 days later and that was after calling in twice because I received no notification email like I was promised. Troy could not tell me exactly when the product was shipped but he did give me the number to the freight company that they use. They finally gave me a tracking number and it said my delivery windows was from 3/8-3/9. I called to check the status turns out the package is not being deliver on 3/8 or 3/9. I was told to expect it next week. This transaction took too long to ship and deliver. I have ordered fitness equipment from other sites and they shipped via fed ex and I received my packages on time(at least by following week) and received tracking no more than two days after purchase. Troy was ok but their shipping method is not the most convenient. Still waiting on my package. Hope that it comes soon. "
"I had two specific pieces of equipment I needed - a power rack and an adjustable bench. The obstacle I faced was (still is!) a low ceiling in my basement gym. After an exhaustive internet search, I found the Body Solid rack and Body Solid bench. Both pieces of equipment perfectly fit my needs. I then found Fitness Factory, which offered the very best price plus free delivery. Win win. I'm really impressed with myself that I found these guys!"
"I had the pleasure of dealing with Troy, he was super helpful and kind in responding to my questions along with the rack itself being of very high quality. The delivery man was also polite in his duties, I would recommend any fitness enthusiasts shopping this store."
"Like the shipping 3 to 5 days. We will see if it happens. Easy checkout."
"As the collection of kettlebells grew at my private personal training studio, the need for a better organization system became necessary. Our first shelving set arrived last week that we purchased here. Because of the quality and ease of ordering we are doing a second shopping set. Thanks for being so great to work with!"
"I ordered an x mark bench with leg and preacher attachment, on a Friday and by Wednesday I want heard anything besides an order confirmation. I called the number in the email I had and somebody picked up instantly and was super helpful, told what was going on explained when I would get my tracking info and did all this while their building was flooded. The packaged arrived ahead of tracking time and was complete.. will be buying from them again!!"
"Great equipment at affordable prices "
A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded:
“Im very sorry it took as long as it did but you are not making a fair comparison. Had you ordered something smaller that is able to ship Fedex, it literally ships the next day, but you didn't. You ordered a home gym that is too large to ship via anything but freight truck. Freight shipments take much longer becasue they are palletized, shrink wrapped, and so on. Even the mighty Amazon projects 7 to 10 business days for freight deliveries. We've been at this for 20+ yrs...Nobody could have gotten this machine to you any faster, especially not for free!
Again, Im sorry you felt it was too long and even sorrier you felt the experience was worth 2 stars.
I will try to make it up on your next order as long as it isn't freight!
”