"I've bought many different pieces of equipment from Fitness Factory Outlet and I have always been extremely satisfied with their products and customer service. They have some of the best prices you will find and shipping is super fast. I keep coming back not only for the excellent selection and prices, but for the outstanding customer service. You won't find a better company to buy your fitness equipment from period! "
"Worked with Troy on a purchase for our community non-profit site. Dealing with a limited budget Troy worked with us to get the machines we wanted. Very accommodating and patient!"
"Great customer service.
Someone was always there to answer any questions.
Will definitely use it again
"
"I recently ordered an attachment to go with an existing piece of Body Solid equipment.
Delivery was prompt and well packaged.
I would definitely buy from these guys again"
"I am now in my 50s and need to get back in shape. Thanks for helping us out"
"So far, so good. Placed order last Friday, received detailed tracking information, as promised. Awaiting shipment by end of week. Hopefully product and packaging (from Mfr) quality is in place.
Note: Purchase date was 10/27/17, not 11/01/17 (this system would not let me change the date)."
"I have not received these bars yet. I got a notice they were shipped over 10 days ago, but they have not arrived. "
"Tony was great at working with me to arrange a somewhat unusual and complicated delivery situation. This took significant time on his part. He also followed up to make sure that the delivery was handled properly and that I was pleased with the purchase. You just don't get this type of service very often anymore!"
"Best prices around, free shipping, great customer service... what else could you ask for? "
"Awesome equipment love the steak"
"Troy is a Superstar! Got Unbelievable On commercial grade equipment. Troy helped me in my selection, gave me the Best price Anywhere, and was unbelievably Responsive! As they say "don't buy from someone selling fitness equipment from their basement". Buy form the people who have true integrity and character; FFO!
I will be a repeat customer!
Thanks guys!"
"Customer service representative assisted me in the purchase of my Powertec bench system and also offered guidance for several other items that I was interested in"
"The title says it all, I got a great home gym that FFO offered at a price that could not be beat by any other site, I shopped around from Amazon to Wal-Mart and by far this was the best deal, they even took an additional 100 dollars off for an end of the summer sale! They also shipped in a very timely manner! I can't say enough great things about this company, definitely a great choice"
"Price was good and shipping was very quick, easy to assumble and it's just like the one at the gym. Perfect thanku "
"The free shipping makes the pricing great. The price you see, is the price you pay. "
"I ordered a weight bench from them that was priced much cheaper than available on amazon or anywhere else I looked. Delivered as advertised. Will definitely be back."
A rep from Fitness Factory Outlet, fitnessfactoryoutlet, has responded:
“This order was placed on the 15th...This was out for delivery 4 days after you ordered it. According to UPS you were on vacation and it has pushed off the delivery. No idea why it wasnt left unless you left a note or something but why you feel to reflect that as our fault with a 1 star review is a bit puzzling but please contact UPS to redeliver now that you are home.
Harrisburg, PA, United States 10/28/2017 5:12 P.M. We're attempting to verify the package location. / Investigation only
Harrisburg, PA, United States 10/19/2017 6:48 P.M. The receiver is on vacation. / The package is being held for a future delivery date.
10/19/2017 4:38 P.M. An emergency situation or severe weather condition has delayed delivery.
10/19/2017 8:29 A.M. Out For Delivery Today
10/19/2017 7:10 A.M. Destination Scan
10/19/2017 2:24 A.M. Arrival Scan
New Stanton, PA, United States 10/18/2017 10:16 P.M. Departure Scan
10/18/2017 5:46 A.M. Arrival Scan
Buffalo, NY, United States 10/18/2017 12:34 A.M. Departure Scan
Buffalo, NY, United States 10/17/2017 8:11 P.M. Origin Scan
United States 10/17/2017 10:05 P.M. (ET) Order Processed: Ready for UPS
”