"I unfortunately received a mislabeled product and wan't very happy. HOWEVER, I called immediately and spoke to a live person and was treated professionally with empathy. That is what customer service is all about. I will shop with them again if I need to. Mistakes happen and the people who don't get over that are doomed regardless. Thanks to fitness factory for the stellar customer service as well as a solid built machine that was easy to put together. "

"I ordered a lat pull down bar and an EZ curl bar. Both items were delivered quickly without any defects or issues."

"Great company with fast shipping as well as super level customer service.
From me a A plus"

"it was great the price was reasonable and the product is great quality"

"Very easy to work with. Fast and free shipping. Lowest Price."

"I just received my items from the FFO and am very pleased with the items. Over the years I have ordered other items from the FFO and they have always been good quality and the items received were as advertised."

"I must say, I rarely take the time to leave a review for a company but felt obligated to do so for Fitness Factory Outlet. I order a Bodycraft Home Gym about 2 weeks ago and not only did it get here super fast but the guys at Fitness Factory even walked me thru difficulties in assembling it. I'm sort of a cheapskate when shopping and no one was even close to their pricing.
I've spoken to them so many times I actually feel like I know them and every time they were super polite and even spoke to them on a Sunday. Look know further, these guys are the real deal."

"This was my first purchase with Fitness Factory Outlet. Great price, no sales tax, free and speedy delivery, what more could you ask for? I was very pleased and will definitely use them in the future. "

"great. matched the best price I could find and then some"

"i was very satisfied with the order. The product was delivered on time and in excelent condition. Great expererience dealing with this company. Wish they had better tracking and notifications but overall im happy and would order again."

"A+ on products and the knowledgeable helpful customer support and with prices lower than anywhere out there...Shipping free and quick...Great company that truly knows how to do business and keep the customer happy...Very satisfied with doing business with Fitness Factory outlet...I wish that more companies were as attentive to business ethics as Tony and Troy are....Great experience and will shop with these guys again and fully recommend them to anyone looking for fitness equipment..."

"Fitness Factory Outlet was by far the best place for us to buy our home gym from. The website was informative, and when I called about an add on piece, they were very helpful. I got a great price and all the components I had asked for. The delivery was easy to schedule. Our Galena home gym and upright bike is now setup and we are happy customers."

"My experience was great. I'm enjoying my Powertec Multi-press. It's a beautiful piece of equipment. The bench's base is shaky but it's stable. My order was easy, delivery was fast. I will recommend this website to folks who want fitness equipment."

"Website is extremely easy to navigate/use and provides all detailed information and pictures of all equiptment. When contacting via phone, Troy was helpful and able to answer all questions/concerns.

Would buy from them again."

"Very serious and professional seller, I received all the equipment very fast an in perfect condition. I especially appreciated the outstanding assistance that Troy Godshall provided throughout the selling process. He instantly replied to all my e-mails, he offered me complete and accurate information, not only during the usual working hours, but on weekends too! I highly recommend Fitness Factory Outlet and Troy - a true professional! I will definitely make further purchases from this supplier."