"Made a purchase for a BG-E4 battery grip for a Canon 5d. Was advised on both the product home page and the invoice that I ordered a USA warrantied product (which also had a $10 Rebate). When the product arrived, it had an international (gray market) warranty card which made the rebate invalid. It also did not have a copy of a packing slip or an invoice inside the box. I will not deal with them again."

"Placed order and received a confirmation via email right away. Days later, I received an email asking for a wire transfer and for me to call the store. I called and canceled the order no problem, but I will not shop with them again. If they had stated they needed a wire transfer up front, I would have purchased elsewhere..."

" *** 07/24/06 UPDATE!! GREY MARKET LENS *** SOLD/ADVERTISED AS USA VERSION WITH USA WARRANTY!!
*** BUYER BEWARE OF THIS SELLER!!!***
I Purchased a Sigma EX DG MACRO lens for my Nikon DSLR. Digit Foto Club had an excellent price and quick shipping. The item I received was in good order. "

"I ordered a Nikon S3 digital camera from them. I chose it in silver, and was aware of the 2-4 week delay for any colors ordered other than white. I was very suprised when the camera arrived via UPS in 5 days. I was very happy with such a quick shipment, until I realized the camera was white, not silver (the color was confirmed as silver in the order confirmation email as well). After reading the other reviews on here about troubled returns, we have decided to keep the white camera instead of trying to exchange it for the silver color we originally requested. Other than the color mixup, everything is as described."

"What a rip off!!! I am extremely dissapointed with Digital Foto Discount Club. They had my Shure E3c earphones for a relatively cheap price. Great. Well, I used my headphones as instructed and they started to break. I e-mailed them three times over the past week and a half; still no answer!!!!"

"After shopping relentlessly for over a year, we finally found the combination of low price and good merchant reviews we needed to buy our Minolta Maxxum 7D kit (w/lens). We received accurate information from vendor about shipping and availability, Good suggestions for add-ons were listed online, no salesman called. We decided to buy an extra battery, which was competitively priced. the camera arrived sooner than expected, everything packed right. We recommend both Digital Foto Club and Reseller Ratings highly. In fact, we would never buy any photo equipment online with out checking the vendor at Reseller Ratings. Too many other ratings sites are out of date or spoofed by the vendors."

" I ordered a coffee grinder because my old one is on it's last legs.
If I would have known it would be back ordered I would have ordered from someone else"

"My web order failed to go through. I was unable to confirm this either by e-mail, which they ignored, or by calling their 800 number, which was out of order. My credit card account shows a "temporary authorization" to Focus Camera, but it was never used. Apparently the item was out of stock, but I never got an explanation."

"I ordered a Canon SD630 from them because they were the lowest price that I found on pricegrabber.com. Their website was easy to navigate and use, and their contact information (along with business hours) easy to find. I received an order confirmation email without any problems but four days later, when I still hadn't received a shipment confirmation with a tracking number, I checked the website which said that my order had already shipped. I emailed customer service three times (within a period of 4 days) requesting a tracking number; the first time I was told that I would receive it by the end of the day (which I didn't), the second time I was completely ignored, and finally the third email was replied to with a tracking number which stated that my package was already out for delivery.

I wanted to save a couple bucks so I didn't buy it off of Amazon, where I get free 2-day shipping with the Amazon Prime trial... but I should have just for peace of mind in knowing where my package was. The customer service reps at Digital Foto Club were very polite and helpful, and usually emailed me back the same day (except for the time I was ignored). Their prices are good and I will probably buy from them again-- I just didn't like that I never received a shipment confirmation email and therefore never knew where my camera was.

This might just be a small problem for some, or not a concern at all... but I like to know where my packages are when I order them off the Internet just for my own peace of mind."

"The best deal on Norelco 8140XL shaver. Very fast shipping."

"My experience purchasing my first digital camera with Focus Camera was excellent. I called them for this first purchase from them and was treated very well. I was given some additional suggested items I should purchase which turned out to be great accessories to my new camera. I enjoyed their helpful sales associate and have purchased other items since from them over the net. I will definately make Focus Camera my first place to shop for items that they carry. They are honest and helpful.
"

"I saw their AD on the net and decided to order a Grip for my Canon 5D. They advertised free shipping for a USA model of the grip. They even put a link to download the $10 rebate form. I decided to call them to make sure the web info. was correct. Someone on the phone confirmed the price, the free shipping and the fact that is was a USA model.

So far so good. I went ahead and placed the order on-line. This is where it started getting screwy. Upon checkout they mysteriously added shipping charges to my order. There goes the free shipping. I had to call them and argue with them over removing the charges. They did do that. So I am glad I called.

Surprise number two. The item arrived and it is Gray Market. How do you know? For people who are not familiar with this stuff. Canon warranty specifically says USA warranty on the Product Registration Form. The one they sent me has the International Warranty. The unit works but Canon does not honor rebates for Gray Market merchandise. I am not even going to bother sending the paper work to Canon. And certainly $10 is not worth my time to argue with the merchant. Would Canon USA repair the unit if it need repair work? I am not sure about that one.

Would I do business with this company again? Not likely. This was a relatively small purchase and a good lesson which is to pay a little more and avoid surprises and headaches."

"Great price on Hoover Wind Tunnel Electronic Bagless Canister Vacuum Cleaner. Easy ordering, VERY fast shipping. Very pleased with this company."

"I'm quite happy with this store.
I ordered a "Tamron 28-300/3.5-6.3 XR Di LD Aspherical IF Macro Zoom" and it was delivered within a week.
The lens also came with a rebate. What is truly amazing is that I got the rebate check from Tamron a week after I mailed them the rebate coupon. If you ever tried to cash in a rebate, you know that this response time is remarkable. Thanks Tamron! "

"A pleasant experience. Product was shipped promptly and addressed correctly. Price of product and shipping reasonable. Would definitely buy from again."