"I placed an order a week ago. They took my payment but no confirmation email sent until days later. Called 2/1/2023 for an update on my order. I was on hold for 15 minutes and finally the representative said 'Oh yeah, part of your order is being shipped from a different warehouse to ours'. Nothing was communicated via email about this. She said give it until Friday. Yesterday early morning I received an email saying my order is at the warehouse. Great, I would expect it to be mailed out since it was early morning. Wrong. I got on chat this morning, 3/3/2023 and asked about why it's been there since yesterday and still not shipped. BTW, the only part of my order that was at a different warehouse was a small vile sample. The kind you receive at Macy's at the counter so no repackaging needed. Lori P said it will be shipped by the end of today. They've had my order for a week and it still hasn't shipped. I requested cancellation and a refund."

"Scam scam scam scam scam scam"

"Place my order on 3 week ago I received tracking number that do not work try calling but that do not work. Each time I call I get message saying system error please try your call again."

"Order on Dec 5th (free
Shipping on 3 large colognes). Received message 12/08 order shipped and would receive in 1-3 days. Arrive 12/14, Mail carrier said I owed $10.20 as shipping wasn’t paid by sender. Good luck getting customer service. Emailed twice and spent over an hour on hold, no resolution. This place used to be great, I have been a customer for 15 years. This became my last order. Find another site, there are plenty. This is a shame such a good company went bad. "

"Good experience in the past but here’s my latest one…Bought a bunch of items for Christmas gifts on 12/11/22. Get an email a week later on 12/18/22 saying my order is in the warehouse and delayed. I email them asking what items are delayed and if they can ship what’s in stock. I receive a response of “we cannot remove items from the order”. I replied and said they didn’t answer my question as to what’s delayed and if they could just ship what was currently in stock right now so they don’t ruin all my gifting since it’s almost Christmas. I get an email this morning saying “per my request” that they cancelled my order!!!! WTF. I NEVER requested that. Just wanted what items were available and the rest sent later. Now I have to go run around town and find new gifts. They’ve cost me a lot of time and stress. Will never purchase a thing from them ever again"

"I tried to place an order for EDP and when I tried to proceed with my payment their web page timed out and asked me to redo the payment as it never went through, I tried again and the same error happened 2 times. So I decided to do it the next day. I was surprised when I found that FragranceNet.com charged my card 3 times. I have been trying to reach out to the customer service by email and on the phone for the last 3 days and no one get back to me. I have tried many times and after waiting for over 2 hours on the phone no help. I will file dispute against the 3 charges with my CC company.. Horrible customer service.. "

"I had a problem with my initial order. Which somehow wasn’t in their system, but was paid through my PayPal account. I had to go through PayPal to get a refund, bc they couldn’t find it (no order # was issued @ order time). They wrote me back immediately when I contacted them through their website. So I went ahead and re-ordered through them again. Only AFTER I made sure my online account had actually taken,& I received a text / email notification. Their prices are REALLY good (@ least for what I was looking for),& items were shipped about 3-5 days later. I’d definitely order from them again. They packaged everything very securely & free shipping over $59, was via UPS Ground!;) And they included several free samples !"

"I am so allpolled right now!
I bought the olaplex travel stylist kit! I didnt know Your supposed to have a license to stock these but selling them unlicensed and thenwhen I received my package full of paper, samples then the kit!
I was at first like okay! This seems
Legit i looked at the box at the back and the first thing i noticed was the QR code was scratched like what! Also no QR code on the top of the box
Then when I opened the box!
Seriously all 3 bottles are scratched where the QR codes are! Why!? Got somthing to hide?
They are selling olaplex that is a well known brand and their either tampering with your products or i dont know! This isnt right i have proof right here
When i orded the stylist kit again from the olaplex website the difference was astounding olaplex even had a cirtificate of authenticity and the Qr codes were perfect
Dont buy this please it’s cheaper from olaplexs site!
I dont know if what im holding is counterfiet lord knows! Its either tamperd with Not legit so i cant use it!
Getting in contact with fragrance.net is awful and a waste of time
Dont waste good hard earned money on false advertising like common iv taken this to olaplex and they cannot verify that this is legitimate!
As a hairdresser im actually appalled and excepted the real deal which was dumb of me not to go on the website and just waited for my license to be approved

!!!
This isnt the last you’ll hear about this
This was $200"

"If I can give zero stars I will, this company have a very bad and frustrated delivery "

"My order was shipped on 12/29/21 and has been lost in transit ever since. FedEx can't give me an answer, yet it's been going back and forth to FedEx locations for weeks now. I've tried emailing and calling Fragrancenet but never get an answer. Looks like my $50 is pretty much just lost now."

"This company is a joke. I received an email advertising a sale and express 1 to 3 day shipping. I ordered a few Christmas presents. It's well past the 3 days and I can't get ahold of an actual person. All my emails are the same generic response but I can't get a straight answer about when I will actually receive my order. Bad business."

"I ordered a few weeks ago. I screenshot my order as I progressed. The prices quoted and agreed to were charged at over 50% higher. I contacted the company repeatedly including the manager via email with the screenshots. I told her not to ship before correcting. She said she’d get back to me. She never did. They shipped it and adjusted the billing a third time with a 20% overcharge still left on my card. I advised my bank. I had to get a new card to stop further fraud by FragranceNet. The bank is investigating the fraud. I do not recommend anyone use this company! Reputable companies fix errors. Disreputable companies avoid fixing errors. They’ve failed to contact me via email or phone. SCAM as far as I’m concerned "

"This website is a joke . Can’t get ahold of anyone on the phone for any kind of customer service. I look at their website they don’t put up 100% all of their reviews only the good reviews. Which tells me they are not a trusted company. On the BBB website they have a 1.9 star rating. I placed a order which was never shipped out because they need to verify my info that I already gave them when I placed my order . This is BS I have ordered perfume from multiple websites and never had such a bad experience. Also to get my refund it can take up to 7 business days. I will never use this website to purchase my perfume. I regret placing my order and now I have to wait up to 7 business day for a refund. "

"I have bought several fragrances from Fragrance.com . The bottles and color looks legit and the smell, but....thy loose their smell after a few minutes. I always get complements from the ones I bought from department store. Never from Fragrance.Com( Very Disappointed)"

"Never received product, fedex says product is delayed, it's been in transit 3 months. Never again."