"Arjen did everything I asked for and quickly! Great experience!"
"Had an important question about ingredients and got a reply within 15 minutes. Phenomenal service. Thanks Jess!"
“Herman, thank you for your kind review! I can tell you we do our absolute best to always be there for our Freshly family members. Thank you for taking your time to share your positivity with us today! ”
"Love the chat easy and great and Diane was great!!"
“Martha, aren't you so sweet -- thank you! The pleasure is ours and you can feel free to reach out to us at any time -- even 24/7. I'm so pleased that Diana got you all taken care of and she'll love your review. Thank you, again! ”
"I accidentally missed the deadline to skip my order and she quickly helped me out by applying a credit and cancelling this week’s order. "
“Splendid! I'm filled with joy knowing Mary was there to lend a helping hand, and I'm so excited to share your 5-star review with her! Thanks for your review!”
"Alejandro was very helpful when the wrong meal got confirmed. Thank you!"
"I was having trouble with my most recent order, so I called for help. Ingrid explained to me that the meals could be changed on her end of the conversation, but not on mine because it was "too late" for that at this point. So, with her help, we changed them!"
“Thanks for leaving this stellar review of Ingrid! It always warms our Freshly hearts to hear that we're able to give you a 10/10 customer service experience. ”
"Mary F changed my meals for me last minute. I was worried because I wasn't a huge fan of some of the meals I ordered the previous week. Mary fixed them for me after the deadline and I appreciate it! Thank you."
“Coby, I'm so happy that Mary was at the ready to assist you -- even last second! Thank you for your kind review, and I'm so glad you were able to make some last-second changes for the meals you did want. Thank you, thank you! ”
"They took care of my issue quickly and easily. I very much appreciate the quick and effective response to my inquiry. "
“Thanks for sharing your incredible customer service experience! I'm so excited to share your 5-star review with the team!”
"She was quick to solve our problem. We are very relieved!!"
“Marvelous! Thanks for dropping your 5-star review, Bonnie! Of course, a very big shoutout comes Mary's way for being on the ball in assisting you!”
"Great customer service. They were able to change all my meals that had already been entered for the week. They were very helpful and would use the chat again."
“Hi Caitlin! I love it - brief, but awesome! We don't just aim to provide delicious meals but also provide great customer service. Thank you for the stellar rating!”
"I contacted customer report with an issue that Mary F. was able to take care of immediately. "
“Katie, Mary is one of our resident rock stars and it's so nice to hear you were happy with the customer service you experienced. Thank you, thank you for your kindness!”
"Customer support service was extremely helpful and quick to respond and resolve. Looking forward to my next order with Freshly "
“Yay! I'm so excited to hear that you've had a pleasant experience with our agents. We hope you enjoy your meals!
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"Kit was able to help me get credited for a week of food I thought I skipped but arrived anyway with no hesitation. I love freshly service, meals and I’m always satisfied. Kit quickly resolved and validated my issue. I am fortunate :)"
"I contacted customer support about missing referral credit. They made it right and were very helpful and pleasant. "
“Karrie, how nice to hear from you about your experience today. While I'm disappointed there was an issue related to your credit, I'm very pleased to know that our staff got it corrected for you...and, I'm sure they did it with a smile. Thank you for sharing your positivity with us today. ”
"I am a RN, I order Freshly for my Geriatric patients because it is super easy for them and to prepare on their own. Nutritional sound and yummy. It is a little costly for them, but I try to refer people so they can benefit from the referral bonuses. Autumn was great Thank you
Libby B"
“Libby, bless you -- what a heartfelt review! I'm so happy to know we're a fit for your parents and we truly take pride in hearing that. And, yes, I'm so happy to hear that you're trying your best to use the refer-a-friend program. It's a hit! Thank you, again. ”
A rep from Freshly, socialsupport, has responded:
“Max, thank you for your shining review! We do our absolute best to ensure all of our awesome customers get a fantastic customer service experience. Thank you for taking your time to share your experience with Arjen!”