"August was very helpful in canceling my order. I didn't know I was ordering anything
and she was very nice an helped me to get it cancelled.
"
"Customer service agent was exceptionally helpful in getting my subscription canceled when it accidentally became reactivated from an email promotion."
“Hi there! We hate to catch anyone by surprise, but I'm glad we're able to sort things out for you. Thank you for your patience and appreciation! ”
"Stuck with me until we solved my login problems, which were on my end. Thank you so much!!!!"
“Hi there! Your kinds words are more than enough to keep us going! Thank you for this excellent rating. ”
"had a great experience with Josh! he fixed my problem and even got me a better solution than what I was initially asking for. Textbook "exceeding expectations", and in the process he kept checking in to make sure I was still there and knew what was going on.
I've only had great experiences with contacting Freshly support, so whoever trains these folks or writes the script deserves a raise!! Or maybe the folks that work customer support do, because they ROCK"
“Hi there! We're really impressed to hear how our customer service associate incredibly helped you with your concerns! This is where we pride ourselves -- providing a top-notch customer service experience! Thanks for dropping us 5-stars!”
"The customer service is great. My email was answered within a couple hours and they took care of my issue immediately. I trust this company!"
“Linda, while brief, your review was packed with a heavy dose of positivity -- thank you! I'll be sure to pass along your kind review to the team.”
"Let me start by saying the food is wonderful, packaged perfect and amazing communication. I forgot to skip my order and Josh helped to make everything right by me. I love this company and will continue to order from them. "
“Shawn, I smiled all the way through your review -- thank you! Of course, I loved the praise you heaped upon us with your enjoyment of the service, your meals, and customer service. But, I LOVE constructive feedback, and your review was filled with great suggestions and thoughts on a few things you'd like to see added or changed. Without question, I will forward your feedback to our team -- we love hearing from our Freshly family members. Thank you, again!
”
"Josh was an excellent customer service agent. He addressed my concerns without hesitation and helped me get my order cancelled on time. So glad he was the one to help me."
“Hello Mauro, sounds like you're in the right hands! We'll be sure to give Josh a shout-out for doing such an incredible job helping you out! Thanks for reviewing us!”
"Jess from Freshly did an amazing job solving my problem. I wasn't clear on the details of my promotion. She explained it, and solved my problem quickly. A+."
"I called with an issue on my order and MJ and Agassi were able to assist me very quickly. A refund was issued within a couple of minutes. Thank you!"
“Hi there, and thank you for your stellar review! I'll be sure to pass along your Freshly love to both MJ and Agassi! Thanks, again. ”
"Jess helped me to straighten it out for the 2nd time!! What a mess! I've asked to unsubscribe from your emails and they come to me 1/2 page - your IT is a mess! "
“Hi there and I'm very disappointed there was any confusion or frustration. Thank you for reaching out to us, and I'm very happy that Jess got the issue all wrapped up. While it sounds as though everything is good now, if you need any additional assistance, please feel free to reach out to us at SocialSupport@Freshly.com. ”
"I love freshly! They have so many great choices to choose from and almost all of them are gluten-free (Celiac). I've never had any issues with this company and I just recently ordered the wrong recipe for an order that contained gluten and Josh on their support team was very nice and understanding. Josh ended up giving me a $10 credit for the wrong recipe even though I didn't attempt to contact them until one business day ahead of time. I am without a doubt never going back to Greenchef and will continue to enjoy the satisfaction brought to me by Freshly's customer service and amazing gluten-free quick and easy food options."
“Hi there! We're so glad to hear that we're able to sort things out for you, and it's truly delightful that you enjoy our meals! Thanks for being a part of the Freshly fam!”
"Freshly produces delicious meals! I am using this service to monitor nutrition and weight loss, but the bonus is more time and saving money. As someone who lives alone, works my own business, and deals with autoimmune issues, this service is a lifesaver. On the occasion that something did go wrong with a delivery, customer service did their utmost to help. Very happy to have this."
“Robin, what a splendid, honest review of why you've enjoyed the service and your meals! I'm glad we've been there for you and, when there's been a customer service issue, I'm proud that we took good care of you. Thank you for putting a smile on my face today, and I hope we continue to put a smile on your face as well. ”
"August was very quick and helpful in rectifying my misdelivered order. Their great customer service is the reason I will continue to use Freshly."
“Fabio, I humbly thank you for your recognition of August and the customer service we've provided to you! I'll be sure to share your review with August, and your kind words will put a smile on August's face. ”
"Josh was able to assist me very quickly with the issue that I had and it was resolved immediately."
“Jenn, I'm happy to hear it! Kudos and thanks to you for passing along some Freshly love today for Josh. You are full of awesomeness. ”
"August was very efficient and handled my issue within 3 minutes. I've never had a bad customer service interaction with Freshly. Love their food and customer service!!"
“Hi there, and thank you for your 5-star review of August and Freshly! Boy, to say I'm humbled by the positivity of your review is an understatement. August will always try to help our Freshly family members, and it certainly appears that this was a truly successful customer service interaction. Thank you for sharing your Freshly story. ”
A rep from Freshly, socialsupport, has responded:
“Brenda, you are most welcome, and thank you for your heartfelt thoughts to August. August is all about customer service so this review will be most pleasing! Thank you. ”