"Amazing, kind, and very helpful!"
"No questions asked let me cancel an order and received credit, which is great because I will totally use it again! Had to leave suddenly for an emergency, and was so great to not have to over explain myself . Thank you Josh!"
“Amanda, first off, I hope all is well with you -- thank you for reaching out to us today and sharing your satisfaction! I know Josh will have a big smile upon hearing of your review. Thank you! ”
"Diana S. was very helpful and responsive! I forgot to skip an order this week and Diana was able to immediately address the issue and make sure any other concerns were taken care of. "
“Hi there, and thank you for your wonderful review of Diana! It sounds like your connection with Diana was mutually beneficial to both of you. Thank you for sharing some good vibes with us today!”
"I found Mary F. to be remarkably helpful and efficient with sorting a couple things out for me."
“Hello there! I appreciate you for sharing your fantastic experience with Mary F. and for showering us with a 5-star rating! ”
"Having recently been put on a strict diet, I cannot currently enjoy freshly meals. I forgot to skip this week and Diana helped me cancel the order and my current subscription so it wouldn’t happen again! Thanks for Being wonderful!"
“Hi Amanda! Diana S has always been someone you can rely on, and I can't wait to share your experience with the team! More options are coming soon, so we're hoping to cook for you again. Thanks for hitting five stars!”
"I had to cancel an order that was placed but hadn't been shipped yet. Josh was able to catch it and cancel the order in time, applying the order credit to my next order. Using the chat was extremely fast and the whole transaction took less than 5 minutes from the moment I opened the window to closing it. Nice work!"
“Hi there! Thank you for taking the time to share your feedback with us. I'm happy that we're being a great help to you! Hope you continue to be delighted with our service! ”
"The virtual assistant wasn’t able to understand what I needed. Kit took over and helped me quickly. Thanks Kit!"
“Awesome! Thank you for sharing this with us, Kathy. I'm delighted to hear that you got a great customer service experience with Kit. I'll be sure to pass this to him -- thanks again! ”
"Hannah was *very helpful and understanding when processing my cancellation — made me feel a valued customer — she single handedly makes me more likely to rejoin in future :)
Freshly had good variety and nutritional value, textures and flavors. After than a year with Freshly, even the most diverse offerings get too familiar however."
“Hi there and thank you for the superb review of Hannah! I also want to thank you for your loyalty, and I will pass along your meal feedback to our chefs and team. I love hearing from our Freshly family members! ”
"Needed to change my order last minute! Was disconnected from virtual assistant and revived a call from Min who led me through the process of changing my order. So helpful! Thank you Min and Freshly! "
“You are most welcome, Shelley. I'm very glad that Min was at the ready to assist you to get you all taken care of in changing your meal order. Thank you for sharing your story with us and showering some Freshly love upon Min! I know Min will appreciate it.”
"Agent easily/quickly canceled an order. "
“Hello there! We like it stress-free and easy and we're always here to help our Freshly Family members. Thanks for dropping us 5-stars! ”
"Super happy with customer service thank you very much for all your help. "
“You got it! I'm happy that you're happy! We're always here to help you and our Freshly Family members. Thank you for reviewing us and for being the best part of Freshly! ”
"I was unable to change my payment method in the application. Michelle patiently walked me through the entire process and even applied discount promo codes. "
“Hi there, and thank you for your stellar review of Michelle! I'm so happy that she not only helped but took her time to walk you through the process so it was not frustrating to you. Thank you for being the best part of Freshly! ”
"All of the customer service representatives that I experienced were extremely helpful and polite. Freshly definitely has wonderful customer service. "
“Kanissa, you are making me blush...but, it's a good blush! Thank you so much for your wonderful review. I can tell you we take customer service very seriously and it makes us beam with pride when we're recognized for it. Thank you for your very kind review today! ”
"My experience with Ronald was quick with fast resolve. What more could you ask for?"
“Logan, I agree. Thank you for your dose of positivity with the experience you had with Ron today! Sounds like a winner-winner-chicken-dinner. Thank you. ”
"She did a great job helping change my meals, change future settings, and did this all quickly. It’s nice to chat to a real person, and have this happen quickly. Great customer service. "
“Hi there, and thank you for your wonderful review. While we have our own bot, I still like the human touch and we have plenty of fine folks who will always be here to assist you -- even 24/7. Thank you for putting an extra pep in my step today. ”
A rep from Freshly, socialsupport, has responded:
“Amber, there is not much I can say other than THANK YOU! When I hear words like amazing, kind, and helpful to describe a customer experience, I know we did right by you. Thank you, again. ”