"I placed an order two weeks before i needed to have it delivered for my wife’s big 40th birthday on 22nd. On the 22nd i worked from home so i can make sure i received those flowers and give it to her that night. That afternoon nothing. i reached out to foryouflowers via online chat and they apologized saying that they can’t make it with the flowers, and they are sorry etc and will upgrade the flowers n guarantee it will get to me the next day priority delivery. I was not happy but will be busy taking my wife out to dinner etc so if it gets here the next day in the morning or early afternoon that will be fine… on the 23rd again i try to work from home just in case they try to deliver. By 1:00 pm nothing (deadline is 6:00 pm set by their company) at this point i reached out to them again online chat and again they said it will be delivered today because now it is out for delivery. ok no problem as long it gets to me early afternoon before my wife gets home than that is still fine. Now it is 5:30pm still no flowers,so i once again reached out to them via online chat and once again was told it is out for delivery. I asked them 1) i was told yesterday this will be priority delivery today why is it so late… (no answer) 2) i asked them deadline for delivery is set by your company at 6:00 pm and now it is 5:40 what guarantees do i have it will be here in the next 20 mins? at first no answer so i pushed and now the agent said I have seen delivery arrived between 7-730. (not impressed or believe them as this seems to be just another empty promises, the boy who cried wolf). I did wait till 8pm and nothing… Now it is the next day on the 24th at 10:10 am still NO FLOWERS. side note the 3rd online chat when i spoke with the agent he/she told me to call an 800# which is their automated 800# that you can’t get anyone to talk to other than bot. as i’ve already done so n entering my order number into their automatic system and only gotten a reply “can not locate your order.” I told the chat agent to call their 800# n he/she said “I am not authorized to call that number.” WHAT??? you are not authorized to call your company’s 800#??? WHAT KIND OF JOKE IS THIS!!!!!!!
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follow up…
After messaging them on their Facebook page and posting what happened on yelp (which now they must have deleted or hide my yelp post as i can not see it anymore). They told me their supervisor will call me. i told them not to call me as i do not want to talk to them. if they have anything to say they can email me as i want it in writing. the next day on the 24th i got a missed call from their 800# with no voice mail. If your supervisor really wanted to talk to me than leave a voicemail!
They did issue a refund in the early afternoon on the 24th, but said will take a few days to clear. we will see if that will process or just another empty promises just Like their deliveries."
"Awful experience I ordered from TX to be delivered in Oakland CA for my moms birthday. I paid extra to be delivered before 12 noon. I contacted customer service and refunded 15% off of what I paid. The problem is my mom will not be there in the afternoon and flowers will not arrive on time. No refund or anything will make up for this. I feel awful my mom didn’t get them. They are very unprofessional do not waste your money on this flower shop. You will be disappointed like me. Is been years I don’t see my mother and I wanted to put a smile in her face."
"BEWARE. HORRIBLE. LIARS. Guaranteed they would deliver and lied to me all day every time I contacted customer service. They kept telling me the flowers would be delivered and they never were. And after they ruined everything, they didn't even try to correct the situation or make any offer of compensation. Just despicable. I can't wait to see karma nail them."
"I order flowers for a wake 2 days prior to and paid extra ro get them there by 2 pm well no flowers! Ive been on chat with them for hours and promises that they’re on way and never arrived how embarrassing and its for family! Their response was to give me 20% credit and not the 100% satisfaction guarantee they say they have! DONT USE THEM! Spend the extra $ and use a reputable company!"
"I ordered an arrangement on a Friday afternoon before their cutoff time for same day delivery. I paid an upcharge of $2.99 to get them delivered Friday.They were being sent to my niece after her Thursday surgery. I messaged my great niece to see if they were delivered and she said no they hadn't. I called the service line and was told that they would look for another florist as the first one didn't do what they were supposed to. They said it wouldn't be until Saturday for delivery. I was quite upset and they said they would refund the $2.99 as if that would make it alright. They also said they would give me a $10 credit. Why would I need that as it expired in 2 weeks. What would I do with that? Send myself a $60 floral arrangement when I could go to Publix and get one for a third of that. So Saturday is about over and I call again and really pitch a fit. This time they offered to upgrade the deluxe arrangement to the premium size, but here is the kicker...they won't be delivered until Monday! Oh, but they will include an apology note from the company. Sure am glad it wasn't something as time sensitive as a funeral. I would cancel the order but my niece lives over 1000 miles from me and I have no other way to get flowers to her. If they aren't there by 10:30 in the morning I will cancel and order from Teleflora. I thought I was being smart as from you flowers has a cheaper delivery fee, now I know why. One last thing, their pricing is bogus. When I went to the site originally and signed up for email they were to give me a 20% discount when I clicked the link in the email. The arrangement I wanted was supposed to be on sale. I picked out the 43.99 deluxe one. Which was a sale price from 54.99. when I put it in my cart it said it was 54.99 and my email discount of 20% would be applied to make it 43.99. Wait a minute, wasn't I supposed to get the discount off the listed price of 43.99. Nope I would be paying what is offered to everyone. I used another computer to pull it up so any cookies would not associate my computer with the item. So what they claimed was a discount for giving them my email was really a scam. Do yourself a favor and use anyone other than 'from you flowers' all your'e going to get from them is jerked around."
"Don't do it. It's tempting and it looks trustworthy.. beautifully done website.
I ordered "same day flowers" to two separate addresses at about 1030 a.m.on the same day. I paid to expedite one of them. (The occasion was to uplift a family in the one year anniversary of a son's death).
At 4 in the afternoon, I get an email apologizing for non delivery ON ONE OF THEM.
It's now two days after ordering and I get no follow up on the other delivery so I called the recipient and find they haven't received the flowers!
I emailed Flowers for You and get a quick return response with apology that they were unable to make the delivery. On this order, they responded that they weren't able to get the flowers delivered and that the flowers would be delivered on the 27th. THEY WEREN'T.
So..if you don't care if the flowers are delivered on time...or at all.....go ahead and order.
I will say that the follow up customer service is kind and really make you feel like this is an unexpected mistake. After two botched orders on the same day... I am now believing that this is just how they do business.
Think about it...you send flowers...you don't hear from recipient so you think they're just too busy or upset and you don't want to appear rude so you don't say anything then you discover that your heartfelt words on the condolence note and your beautiful flowers NEVER made it.
Just don't do it. DON'T BE ONE MORE DUMMY. I CAN GUARANTEE YOU'LL BE DISAPPOINTED ...however I'll upgrade my apology and be doubly sorry for your inconvenience.
"
"Do not order from From You Flowers. I ordered one of the largest arrangements for my mothers funeral and it never arrived. When I called for a refund they tried to get me to accept another arrangement that they said would be sent to my home. Of course I declined since they were for a funeral which was now over! They then tried to issue me a partial refund of $27 on an order for $180 until I demanded a full refund. Do yourself a favor and leave this company alone."
"These flowers were nothing like I ordered.
The colors and flowers were not even the same. The arrangement was very tiny and embarrassing . I went out and bought a
complete new arrangement after
receiving these. I should get a total refund for this order This was a complete disappointment!"
"The bouquet is beautiful though it doesn’t look as full as the photo for the bouquet I paid for and the succulent wasn’t quite as vibrant/lively as I expected. Overall it serves its purpose and the recipient is happy."
"The delivery was great but flowers looked horrible. "
"I order a beautiful buquet of sunny tulips yellow and purpule online from their website, my mom received it on time, 4 days later my mom told me the flowers never opened, I sent an email and pictures, their response was positive they apologize and told me they were sending a new boquet, I told them that I would like to change the flowers wich they refused, however what really got me is that instead of fixing the issue immediately they took one month to tell me that the flowers I requested were out of stock and if I wish to change, after one month later of my mother birthday she received her new flowers, horrible experience"
"Most were broken and rotten"
"Ordered on line from UK to dear friends who have just moved house. This was a housewarming gift. From the photo they sent me the plants look quite lovely -as do the chocolates. Delivered on the day asked and on time too. Thank you, "
"So upset that my order was not what I wanted they switched the blue flowers from my patriotic arrangement to purple…
It was a whole thing… will not spend $ like that again on flowers"
"I can't explain why a local flouriest did not know where the largest hospital in the city is located?? The arrangement that was delivered was NOT the arrangement I thought I ordered!"