"First time buying new furniture. Girl wrote down wrong furniture, wrong furniture delivered. Next, I am told had to pay more for the correct furniture since we were charged for wrong furniture which was less then original set we wanted. Our leaf to our table had to be fixed since a gash was on on the leaf. Not the best situation for 1st time buyers."

"The store was very clean and the service was excellent. All of my questions were answered quickly and the staff did everything they could to accommodate me."

"Good selection and good prices. Delivery happened very quickly after purchase and everything was correct."

"The sales staff were friendly & helpful. The delivery crew were professional and very quick, and customer service was quick to resolve an issue. I will shop there again!"

"Great experience, good customer service, nice furniture and decorations."

"Purchasing the sofa and table set was not the issue. The problem was with the delivery of the product. We were told that our delivery was going to be anytime from 2pm to 5pm with a 30 minute phone call from the delivery driver. Well, my husband and I were at the fitness center, and just started working out. We received a phone call at 12:50pm from the delivery driver, and he said he was 10 minutes away. My husband and I quickly ran out the gym, and rushed to our apartment because we did not want to be rescheduled for another day of delivery when our stuff was paid for already. We got there, and we went to our apartment. Our tables arrived first, but they were unwrapped. We thought it was ok since they were just tables. Then, our sofa arrived, which was only the seating part. The pillows and cushions were last. The sofa was also unwrapped. Then, they brought the pillows in with dirty, bare hands. They were hugging on some, and they were sweating all over our pillows profusely. The cushion had a huge sweat spot and a huge dirt spot. They were all unwrapped. The drivers did not wear any gloves, and everything was unwrapped! That was a big deal because the merchandise were supposed to be new! That was very unprofessional. Typically, furniture is still wrapped in plastic. We should have been made aware, or at least ask if it was ok to unwrap the stuff. Is this typical? Then, there was a nick on the side of the leather of the sofa, and the driver quickly colored it in! Wow, that was just a ridiculous experience. We were really angry!


After this whole incident, Collin, the manager contacted us. He was very apologetic about the issue, and he even corrected the problem for us. He sent us two brand new seat cushions for our sofa that came in the mail, yesterday! We were unexpectedly happy! That was very nice of Collin to do after what happened with the delivery guys. Thank you very much and we appreciate it, Collin! Yes, we will come back to Furniture Deals again. "

"We are thrilled with our furniture! They were very easily assembled & extremely comfortable. We will definitely shop at Furniture Deals again."

"Store was wonderful. People were wonderful!! Ottoman and chair seem to be shedding black stuff that looks kind of like particles of rubber. I don't like that but really like everything else! Not very happy about chair and ottoman!!!!!!"

"The staff at the store and those who made our delivery were professional and courteous. Thank you!"

"Bought a bed frame and head/footboard. I picked it up myself at the warehouse and assembled it at home alone. The instructions were easy to follow and it was easy to put together- even for a not-so-handy man like me. Everything was handled very professionally from start to finish. Thank you very much!"

"Store was well lit , friendly staff , great payments plans with free delivery.Driver was on time and very professional.Very good prices as we have bought furniture from Furniture Deals in the past. Past and future customer"

"Had a good experience. The delivery oprions were fast and convenient. The only thing that I don't really like is the greeting when you first walk in and they want to connect you with a sales person right away and sometimes you are there to just look as you may not find what you are looking for."

"The customer service representative was helpful. He seemed to be new and at times not very observant. I came in looking for a dinning room set and while he was looking up some information I notice a bedroom set and spent time looking at it while he was doing research. When the dinning room set was not available he told me to have a good day without asking if there was something else or pay attention to the fact I was looking at the bedroom set. Being I'm in sales this could have been money walking out of the door. Also I purchased lamps that once I got them home the leg was broke on the lamp but it was replaced with no hassle. The hassle was driving 15 miles to have it replaced. Also the dinning room set I was interested in I found at Nebreska Furniture Mart for $100 cheaper."

"It was fine. The delivery was fast."

"Very good! Joe was our sales person and he was great!!"