"BUYER BEWARE! They have a different service level when purchasing than they do when you need customer care. We received two computers of 5 that had issues from old or bad video cards, power supplies, which would shut down after 5 hours hours due to over heating. They only took the first back after many calls and on the replacement we could not get them on the phone. We even offered to bring it o them in Long Beach and they refused, The BBB has a few hundred claim on them. We should have checked prior.
Per our Mac reapirs person, which incurred over $260 more to repairs their computers, he noted that they remove parts and replace them with older cheaper parts, per his note: iMac was a 2009, but Gainsaver switched to smaller capacity (160GB) from FEB 2006 computer -- 3 year older hard drive which went after 7 months. "
"Excellent service, excellent products. Received a product that did not work and it was replaced within 3 days. Have made several purchases and endorse highly. "
"GAINSAVER has sent me the wrong device. The device I ordered was the iPhone 4S Factory Unlocked 16GB White - Apple MD237LL/A
Part#: 148845 (In Stock). ***GAINSAVER CHARGED ME FOR THIS ONE!
The device GAINSAVER HAD SENT ME IS the LOCKED iPhone 4S AT&T 16GB Black - Apple MC918LL/A
Part#: 148824 (In Stock). ***THIS ITEM WAS MUCH CHEAPER.
All I get is what seems like a random generated email that they send me to express their random concern on my issue. I just want the right one and GAINSAVER is expecting me to pay my own postage back to them when they originally sent me the wrong one. GAINSAVER's customer service is extremely hard to get a hold of, I have yet to actually speak to a customer representative. The only person I've talked to about this issue is Porsha in the "Sales" department and she has refused to help me regarding my order. I'm still waiting, BTW. I will keep you updated on what they decide to do for their customers."
"I ordered a refurbished mac-mini from Gainsaver. They shipped almost immediately, the system works great. They followed up to make sure everything was to my satisfaction."
"I had a pleasant overall experience with this company and would do business with them again. The prices are reasonable and they have quite a bit to offer."
"GainSaver is amazing -- and also very unique! The prices for the items I purchase are the best anywhere. I often comparison shop and GainSaver always has the best price and variety. The quality of items I have purchased have been excellent. There have been other occasions where I couldn't find an item anywhere -- but I found it on GainSaver. Totally satisfied customer!"
"I purchased my 13" Mac Air a year ago...no problems....thanks Gainsaver"
"Product not as promised. Customer service hard to deal with--phone number just directs you to a form on the website.
My AirPort did not work correctly, and Steve, the manager I go a hold of, could offer no tech support for their product. He told me my only option was to return the computer (and that they would not cover return shipping).
I paid $400 for a computer I can't really use."
"My mother wanted to order my daughter a Mac Pro for my daughter's graduation present and a friend told me to check out Gainsaver. I found the site straight forward and easy to navigate. After finding the Mac Pro we were wanting, I got my mom on the phone to order it. As part of her order she wanted to have it delivered to my daughter. Not even 24 hours later, I received an email stating that the order could not carried out because the delivery address was different that the card being used. My mother, limited in her use of technology tried to send the appropriate information to correct the problem as I was leaving out of the country. Upon my arrival back I had a message from Steve Harper who was trying to assist in this purchase and the issue you at hand. I placed a call to Steve and we took care of this simply by having them send it to my mother and her being it to my daughter. Although some may see this as a hassle, I appreciated it because it showed a direct concern for not wanting a fraudulent order. I expressed my appreciation to Steve and 5 days later, my mother had the computer and had it wrapped ready to bring to graduation. Thank you for you attention to detail."
"A simple and satisfying experience selling Gainsaver my iMac and purchasing a refurbished iMac from them. I've already recommended them to a couple of friends and family members."
"i really like the way gainsaver helped me with my order it was fast friendly and easy to order thanks "
"I was very impressed with the ordering experience as well as the expeditious and safe delivery of the product."
"I would like to thank GainSaver for a great product and I have recommended this site to many of my friends looking for laptops."
"Great Apple products and discounts"
"Do not buy from Gainsaver. They sent us a damaged computer that would not shut down or recognize the AirPort card. We returned it then Gainsaver took photos of it from all angles pointing out every scratch and dent that was on the computer when we received it! Then their support would not respond to my emails, try calling and they say you must submit a ticket online. Wow! This company cares not for the customer. I was willing to accept a few dents and scratches (their website says to expect them on used equipment) BUT to have them refuse an RMA of a faulty unit . . . that was the deal breaker! Calling my credit card to have them remove the charge and WILL NEVER PURCHASE FROM GAINSAVER AGAIN!"