"Order took longer than expected to arrive, but we were happy with the game once it got here. Customer service was good at letting us know the on-going status of our order."

"GameOutfitter.com's prices on and selection of Catan games and Axis and Allies games are awesome - we found versions and add-ons that even as devoted fans we didn't know existed, and bought several items for close to what our local store wanted for any one of the games."

"I was a little frustrated at first because I place my order when there was still some stock left. I unfortunately was informed a few weeks later that they were on back order. I only found this information out on my own. I proceeded to contact your customer service and they were very helpful. I would use you again because of the help I got with your customer service."

"Great experience. I ordered Settlers of Catan during Christmas, and the it was shipped quickly even during the busiest shopping time of the year. The price was the best around as well. GameOutfitter.com is the place to shop for gaming needs."

"I liked how I received a confirmation email when I placed my order. When I contacted GameOutfitter about my order, they responded the same day, which is a great indication of quality customer service. My only complaint was that I could not easily understand the status of my purchase. (The item I purchased was classified as "Pre-Order", which means it would be shipped on a first come first serve basis.) I do not remember a "definition" of "Pre-Order" being posted on the page of the item I was about to purchase. But they shipped it in 11 days after my purchase and sent a shipping confirmation email with tracking number (which is awesome!)"

"Game Outfitters is a top notch store for all things related to table top gaming. Their focus on specific publishers and product lines is especially fantastic. When it came time to expand my Settlers of Catan collection, they were the obvious choice. On top of having everything in stock, super fast shipping, & a great selection, I saved over $30 off what I would have paid anywhere else (after shipping). With gas prices going higher and higher, do yourself a favor. Buy some boardgames from Game Outfitter and let your friends come to you!"

"I had a great experience with GameOutfitter.com. I ordered the Settlers of Catan board game and was very pleased with the discount they had over other websites. Shipping was very fast and everything arrived in excellent condition."

"I bought Starfarers of Catan, Great River of Catan Expansion, Fishermen of Catan and Event Cards. I was really pleased with the fast delivery. I was happy with the service provided. I actually recommended GameOutfitter to family and friends and they also had a good experience.
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"I've bought several Catan games from GameOutfitters.com before and have always been happy with the prices that I've gotten. I have also not had any problems with the orders once placed. What I am most pleased about, though, is that they do not require me to create an account on their site to place an order. Thanks for making it easy!"

"I had a fine experience with gameoutfitter.com. Best prices I could find, shipping was prompt and reasonable. Highly recommended!
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"I was extremely happy with these site. I got 2 games and a expansion. There is definitely some good deals on the site. I got Munchkin for about ten U.S. dollars cheaper then what you would find in the store. I highly recommend them despite the awful rating."

"I recently ordered a game from Game Outfitters and was EXTREMELY happy with the service I got. They were fast and the game was as described. The price I paid was $25 less than what we paid for at the store. I saw the poor ratings and took a chance. Game outfitter seems to have turned over a new leaf and is trying to repair their credibility. I would order from them again."

"Great customer service, speedy shipping. Will do business with again!"

"I placed my order on Sunday April 20th, after doing so I checked up on the reviews here and found that they had a horrible score of 1/10 in the past 6 months, previous reviews gave them very good ratings though so I still took my chances, having ordered two items first and then finding a third for another order (which I placed separately) I emailed them and asked if they could combine orders (since shipping is free for all other games past the first one) but I got no reply to my inquiry at all, whether it could be done or not. I was kind of disappointed in that but its actually my fault for not placing them in the same order, either way one order was processed and shipped out on Tuesday and the other was processed and shipped out on Wednesday, both arrived by Friday and everything was in perfect order.....couldnt ask for better service than that, some of the fastest processing and shipping (and it was UPS ground from MN to PA) I've ever had and I will definitely order from them again!"

"Very Dissatisfied. I placed an order of $100 worth of goods on 4/3/08, (6 items). GameOutfitter.com billed my credit card on 4/8/08. It is now 4/17/08 and I have nothing to show for my order. No response from phone messages and it's like pulling teeth to get a response via e-mail. Read below for full review.

Their website states a maximum of 72 hours to "process" your order. Combine that with the fact they do not function on weekends, and the maximum UPS delivery time and I should still have received my package by now. As it turns out, I'm getting fed the same garbage as everyone else who's been shafted. Here is one of two vague responses I received after MANY e-mails:

John Doe,
Your order has shipped according to our spreadsheet, however my shipment tracking system has been giving me troubles so I was unable to find your UPS tracking number. Most often, people order and get their items with no problem. Our major area of weakness is in efficiency in following up promptly when things are out of stock, etc. Sad to say but they tend to get backlogged since at present we do not have adequate staffing to handle these issues. We are a small internet business striving to offer the lowest prices possible for our customers. After much prodding and pleading with our owner (he's well aware but has been so busy with the daily upkeep) tomake changes, He has at last found a more comprehensive system that we will be switching to within the next couple months. I apologize for the inconvenience. Please let me know if you do not get tracking information sent to you within the next day or two.

Christine
GameOutfitter.com

You couldn't find my tracking number? What? "And now back to a chimp at a keyboard at GameOutfitter.com!" Bottom line... DO NOT do business with this company, it has been such an utter displeasure and irritation to deal with them in the slightest manner as they are absolutely incompetent as a business and it was a misfortune to have been lured in by their slightly lower prices, which quite frankly are not worth the absolute aggravation. GameOutfitter.com is the worst online business I have ever come across. They have terrible customer service, a boss, (Keith Miller) that doesn't seem to care about his customers, completely abysmal delivery/shipping/tracking, and they don't even abide by any of the rules and standards they claim to embody. I only wish I would have read their reviews before I purchased as I am battling them for a refund and filing a dispute with my credit card company. If you are reading this, do yourself a favor and take your gaming business elsewhere at all costs, this company simply isn't worth acknowledging."