"I've ordered from gameve.com twice and have been happy with the products, shipping and packaging. My orders included a dvd burner, video card and a sound card. They have great prices and a lot of the items ship for free. That's hard to beat. After reading some of the negative postings and the responses it's obvious that people just don't fully read before they order. Then they have the nerve to get mad about it and post negative reviews. Great.. just what I have to go back to work and deal with tomorrow.. ignorant customers. "

"Terrible
The customer service talks back
the site said PSU was in stock when in reality it was back ordered
Really poor service treats customers like crap
Failed on promise that i would have it before Xmas and my Xmas lan party :-(
Hope the company goes to internet hell"

"This is my first time ordering anything from GameVE because of their rating from this site. First impressions are hard to break and so far , it's NOT GOOD. I bought the new "RETAIL" MSI nx6600GT video card for myself for X-Mas. Upon opening the box that had no plastic wrap on it, I was not very suspicious yet. Then when I saw the anti-static bag had been opened before, I got this sinking feeling in my stomach. It didn't take me more than 60 secs. to see that my fears had come true, X-Mas was ruined for me. 1 of the capacitors had been broken almost entirely off, sitting at a 90' angle. :( This definitely looked like a previously returned item to me now, or at best, an OEM placed back in the box, not the NEW - Retail product I had paid $250 for . Now I begin the lovely process of returning , RMAing and the waiting. I will update this profile when ( if ) I see how well the cust. service goes.
12/28/04 - It is good to see GameVE cares enough to respond on this site but hopefully I am misinterpreting the tone it seems I am reading. I have been building computers and buying parts from the internet since before Pentium 1 came out and for a seller to infer that the customer is at fault for a damaged product, when I immediately notified the company upon inspection, not 3 weeks later, is absurb. This is exactly why there are RMA's / exchanges / returns because of the existence of bad/ damaged products. I can not begin to explain the 1000 ways this product came to be dameged,( poor manuf., bad handling at wharehouse, the rush of delivery services, etc..) but I can only state what happened the moment I opened the product I purchased. I can understand GameVE.com needing to be cautious about wild, unfounded claims but this is neither. I look forward to the resolution of this promptly.

1/3/04 My card came back thru FedEx today and I have started the install process. It looks to be an entirely new card. (fingers crossed ) Most of the procedure went smoothly, except for the initial disappointment of a broken card and the totally unprofessional manner of the GameVe respondant on this site. Unfortunately, It would take a minor miracle for me to order from GameVe again due to this."

"Ordered an ATI 9600XT VC. Got it just fine. Put in a new system and then set the system aside. Went back to fire the system up to give it as a XMas present and the VC died.

Got an RMA from GameVE ok. Sent it back on the 12th of December. Checked to see the status of the return and saw that they got it logged on 12/17 and returned it to ATI (saying they no longer carried it).

I've written now 2x asking why they didn't substitute another 9600XT instead of sending it to ATI, waiting for ATI to do something and then getting back to me (if that happens).

I've ordered 3x from them and 2x had to return items that were either doa or died. I suggest that one be careful about buying when RMA's are a potential challenge and you may be left holding the bag.

update: 1/9/05: After 3 emails they responded saying they no longer carried the 9600XT card and had to wait until ATI responded to them. I checked their site and GameVe did show one brand in stock and 3 or 4 others out of stock. I asked them why they didn't just send me another brand 9600XT. Several days later they sent an email showing they apparently are sending a replacement card.

Basically, they said that while there was a warranty it wasn't their responsibility to honor it...rather they go back to the manufacturer.

Not sure I would repurchase from them in the future given their approach to customer service."

"I still have not recieved the cpu that was suppose to ship with my order 11/25/04. 12/23/04 I am on my third customer service rep w/o confirmation of what happened. I ordered components to build a box for a friend and everything was sent except the cpu. I was assured twice it would be sent and nothing happened. Ride them if your items don't show up I have been far too lenient with this supplier. I am not immpressed.
Called again 28th they don't know the status and didn't contact me I had to call again. If you order from them pray that you get every thing because its like pulling teeth to get service. "

"I ordered a product on the 14th of December with the understanding that it would arrive at my house by the 20th. During the week of the 20th I contacted the company on numerous occasions each time recieving a different explanation, finally to have someone tell me, it was never shipped and the product was still on back order. After I canceled the order they said it would be a few days before they could reimburse my credit card."

"If their accuracy in filling an order rivaled their speed in getting it out, they would have a very good thing going. Contacting customer service was impossible. Guess they don't use live people to staff their office, nor do they return phone calls.
"

"I am VERY dissappointed in the service I received. I am building a computer for my sister for a christmas present and NEEDED the video card I ordered by Christmas. I called prior to ordering to make sure the card was in stock and that it would be shipped out ASAP. I was informed it was there and if I ordered right away I would have the card by Christmas.

So I placed the order at 10:45AM on 12/20, but the card DID NOT SHIP until 12/22 at 6:22PM, meaning it WILL NOT be in the mail until 12/23! Now the estimated shipping delivery is 12/27, which does me a whole lot of good for giving the computer to my sister for Christmas.

Thanks for lying to me over the phone and not shipping the product I ordered out when promised. I will make sure to recommend to everybody I talk to on my website of over 30,000 members to NEVER use your company to order ANYTHING."

"Bought a 9800, got here before anything else i order from other places. Needed to RMA, they are currently shipping it, in under a week for me sending it, DURING CHRISTMAS. Sent a RMA to ABIT at the same time, haven't herd anything from them yet, but my new 9800 is on its way. Wouldn't think twice about buying from here, one of the best places to buy computer parts from."

"No problems ordering; my video card was shipped the next day with rush processing. I had to RMA it (not gameve's fault) and the second card was shipped within two days of their receipt of the faulty one. I would do business with them again."

"Excellent, fast service! I ran into a glitch getting my credit card approved (the bank's fault, not GameVE's), and it took a day longer than expected to make the purchase. Meanwhile, they held the item that I was trying to purchase for me (even though it wes in very high demand and in very short supply). Many other merchants would not have gone to the trouble of doing that. My merchandise arrived in perfect condition and on time. I really appreciate their excellent service! Kudos to GameVE.com!"

"GameVE.com was pretty good to deal with. Their web site said a particular item was in stock so I ordered it. As it turned out, the item went onto backorder with my order so I wasn't going to get it by Christmas. I called customer service and the lady helped me change my order to a comparable item for a few extra bucks (the difference in the two prices) and the order was immediately shipped. Now I'm getting the item in time for Christmas, albeit a different brand than I had planned but I'm still happy and would do business with GameVE.com again."

"I ordered a XFX GeForce 6600GT 128MB AGP in order to replace my dead Radeon 9700Pro. It hasn't arrived quite yet so there is not much else to say. I am disappointed that the stock was not updated in realtime hence I did not know that the order I played on the 15th would not ship till the 21st. Also, I did not receive an email about the empty stock nor was it featured in my receipt. However, the 6600GT is a hot item and many stores are completely sold out and it's not like GameVE can keep an unlimited amount of stock so I took it in stride. I will simply exercise more patience."

"Got my Logisys keyboard faaaast (ordered Friday and delivered Monday for $5) and to a great price. Highly recommended!"

"WARNING! BUYER BEWARE! Took 7 days to ship item after I received a conformation email. I called them and was told they "can't issue RMA #'s over the phone" and was then placed on hold indefinitely. Pathetic excuse for a company."