"This reseller had what appears to be good service, however the video card I recieved was used. At first I didn't notice but when I started looking at the card there was dust caked onto the cooling fan blades and under the heatsink. The box also was not sealed up but appeared to have been opened before also. I called them and asked what was going on and they said they would replace it and blamed their shipping dept. on sending out a used card. I then asked how could there be a mistake like that and they then tried to blame it on ASUS that they shipped out the used card to them. Personally I believe they knew they shipped out the video card used but hoped no one would notice. I have requested a refund for this item due to them not willing to help out in any way other than just replacing it. I have to pay for shipping also.

The case they sent me was the wrong one also, as it did not come with a power supply. They did promptly ship the power supply to me that same day I called but only regular delivery no next day air.

I know of someone that used this company before and didn't have any problems. Their prices are also good but I will not recommend this company to anyone after the used part I recieved. Makes you wonder how many other people recieved used parts without knowing it."

" I ordered an ATI Radeon 9500 video card and MSI 648 MB from gameve.com. All I received was the video card but was charged for both items. The shipping box was too small to accomodate a MB.

Motherboard received 5/7/03."

"Ordered on Saturday, order processed and shipped Monday, order received Thursday morning via Fedex saver. This is the fastest we've experienced in three years of buying computer parts online.

Plan to buy more, building next gaming machine soon."

"I just built a top-of-the-line gamer's system, and GameVE was my seller for the graphics card (PowerColor Radeon 9700) and the RAM (512MB PC2700 DDR by Kingston). Of all the sellers I used, GameVE had probably the nicest web site. The descriptions were concise enough and brought attention to what you actually wanted to know. The prices on both the RAM and the card were about as low you would possibly hope for, too. So choosing GameVE was a no-brainer.

Placing the order, though, I made a typing mistake (a 1-digit CC# snafu). It took GameVE 4-5 days to actually let me know what was going on with my order and that there was a problem. Not only that, I had just emailed them about it (so I'm wondering if that expedited the process). Now, I know that it's my own fault for not typing carefully, but ideally a company gets back to you immediately on a problem like that, not in 4 days.

However, after they let me know the problem, and I corrected it, the order was shipped within 1 day -- through FedEx Express Saver, and for free, too. The product itself was fine (the OEM card actually came with a manual; weirdly the drivers were from Sapphire even though the card was supposedly by PowerColor... that's probably normal...).

To summarize, the price, web site, and product were all top-notch, but the there was a serious glitch in the customer attention department. Still, a good purchase.

---

ADDED: Well, the graphics card started glitching soon after I got it (in two different computer systems). So I RMAed it. RMA was approved pretty quickly (in one day). I sent out the card, and then called when they didn't do anything about it for a couple of days. The service rep said that I'll get the tracking number on Monday (I called on Friday). However, on Saturday I get the email that the card is out of stock. Which is interesting, considering the website said it was in stock. I wait a few more days, and, on Tuesday I call to ask what the status is. The guy was a little curt with me when I raised the above concern to him, something along the lines of " Really, really, it's on backorder." I'm not too confrontational, so I let it go. OK, got the card that Friday (sent out Thursday).

So... I guess the RMA experience was not too bad. It could have been much worse."

"Gameve.com has great service and low-cost, high-quality products. I have bought from them several times and each time it gets better. I would highly reccomend this site to anyone."

"Recommended by a friend, I found their prices and selection to be very attractive. I also checked here prior to ordering, and am glad to report that they have once again come through. "

"Everything was packaged nicely and on time. ery nice prices. No complaints here. Will buy from again."

"The speacials they have are good and prices on other products are competitive. I have had good service for purchasing and one return that was handled great! I will purchase from them again."

"Great to do business with.I got my Video card very fast a day sooner then i was expected. The video card i got was it stock when most businesses didn't even have it.A+"

"Everything arrived in a timely manner, and I also modified the shipping before they shipped it out...with no problems.

Quick friendly vendor.
"

"The product was delivered fast and package very well. Have not used item yet, will try this weekend. : )

Recommend to anyone as first class all the web,

Delevered as promised.

: ) "

"Easy purchase, good customer service. The first time I tried to make my order I made a mistake and tried to re-sign-up with their login system, although I already had a login. I called and they were able to confirm that the order had not "taken". Order shipped within 2 days, as expected and a tracking number was received on schedule. Order has not arrived yet this time, but I had no problems with my last order, so I can't comment on their returns handling.

"

"I was happy with my first order so I went with them again...what a mistake! After putting my order on "hold" and trying well over 20 times to call anyone with a clue, I have an order held up for a "card read error" on an online order? It took a 3-way call with my card company and someone to see it go through 7 days later. They said it failed 3 times but my company said it was tried only once...the initial card read. Even the email response I recieved 6 days later said it was cancelled after 3 tries. This company could get alot more business by replacing their sales department and the woman who answer their phones when she does. STAY AWAY!"

"Great service! I was a litle nervous when the order status said sent to warehouse, but I recieved my part the next day after ordering. I will order from them again."

"Fast turnover. I ordered my video card on Thursday 4/24/03 and received it on Tuesday 4/29/03 - excellent shipping rate and packing. Item is what I expected."