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Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
5/5

2017-06-02

Good service

"I ordered the wrong item, it was my fault, but the return process and reorder was simple."


Verified
2/5

2017-06-02

The part did not fit I returned it

"The part did not fit I returned"


Verified
5/5

2017-06-02

Porch swing seat

"This is the second time we had to replace the swingset because of squirrel damage we are totally satisfied with both the cover that we had to replace and the swing seat that we replaced. we would definitely buy again from garden winds and highly recommend them. "


Verified
5/5

2017-06-02

canopy order online

"Excellent service and speedy delivery when I ordered online my canopy replacement from
Garden winds Canada.
"


Verified
2/5

2017-06-02

return policy

"$99 purchase and a $66 return and I used the UPS sticker included. Canopy was wrong size sent back in the original box and undamaged"


Verified
4/5

2017-06-02

Excellance

"Service was very efficient and fast."


Verified
1/5

2017-06-02

Did not refund the $6.00 Tax they charged.

"Sent me the wrong measurements, had to return immediately, they refund the price of the cover, but did not refund $6.00 for CA TAX that I paid. Terrible service, they take your money and run. Bad Bad service. Cheap quality material.
"


Verified
5/5

2017-06-02

Excellent

"Always a simple experience "


Verified
5/5

2017-06-02

Canopies

"Good canopies for the money. Delivery was quick. Only wish there was a blue canopy available."


Verified
4/5

2017-06-02

Great canopy, but needs a bigger hole for assembly

"The canopy is great and installed pretty easily. The only issue is that the hole size for installation is too small. There is a Velcro tab that allows the center opening to get bigger to slip around the spokes for assembly. Even with the Velcro tab open, it still would not fit, so I cut some of the stitching on the seam below the velcro in order to get the opening big enough. After that it was a breeze to install. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-02

Great product fast delivery

"We ordered a replacement canopy and love it! It fits perfectly and arrived in 3 days for about $5 in shipping cost! So worth it!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-06-02

Great Replacement

"Garden Winds had a replacement Gazebo canopy that no other retailer carried. They have a great product search query. They sold it at a fair price and delivered it on time. Will definitely be back when time comes for a replacement Gazebo."


Verified
5/5

2017-06-02

Wonderful!

"Website is easy to navigate. I rec'd my order quickly. Pricing is very reasonable. No problems at all. "


Verified
1/5

2017-06-02

Replacement awning doesnt fit gazebo

"Ordered correct model year replacement awning and if doesn't fit gazebo "


Verified
5/5

2017-06-02

Was very pleased with the quality of replacement canopy.

"Was not able to find a replacement in store and when a friend recommended your site I was thrilled to be able to order a replacement. I received order in recommended time. I was very pleased with the quality of the canopy. I would recommend site to family and friends."