"impossible to attach the 4 borders with their velcro top corners, I only managed one

I have photos but I don't know where to send them."

"When I accessed the website, I was encouraged to send a picture of the frame of the cantilevered umbrella, I sent a picture and it wasn't visible to the customer service agent, they asked for additional information, but I was only able to advise that I purchased the umbrella at Sears over 7 years ago and I didn't have the serial number for the canopy or umbrella. About 10 days later, I sent in another picture to the customer service agent but didn't receive a response. I decided to purchase the Sears Oasis style canopy, confirmation email listed the Sears Oasis style canopy. When the canopy was shipped it listed the Kmart canopy. I received the Kmart canopy and it doesn't fit as the fabric isn't long enough. I would like to follow up with a customer service representative and return the canopy and have the correct style canopy. "

"I had to replace mine after ten years, and found this company who made sure it was exactly what I needed. Good price, good communication and shipping. It fit a little tighter then the original, but I was able to get it on with no problem. "

"I was able to determine that our existing big wind torn covering was from Garden Winds. I spoke with a very helpful customer service representative. He could trace our gazebo to a sale long before we moved here. He matched our gazebo with a replacement covering,
It arrived in a timely manner and it fit perfectly; and easy to install.
thanks Garden Winds"

"Exact match, swift delivery and a perfect fit. Super service, super easy! Thank you. "

"Ordered a canopy and it doesn't fit right."

"Very easy to deal with. New top fit perfect "

"I have been ordering from this company for years and my experience has always been very good."

"So helpful. Service is duck-in-a-row!"

"Good service. Arrived in a quick manner"

"Excellent product. Exactly as advertised, perfect fit. New canopy on original umbrella stand. Thanks!"

"We had ordered a canopy for a prior year that didn't fit. Upon texting customer service they helped to locate the correct canopy. The new order went out the same day. We sent back the wrong canopy and have already received a refund for it. Their customer service and shipping department has been exemplary! Thank you!"

"It was a tight fit but it fit. Fabric seems different than our last reorder but seems to work great. Overall very pleased so far."

"Easy to order and fit perfectly "

"Very fast service. Fits and looks great"