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Product & services pricing
3.66/5
Chance of future purchase:
3.96/5
Shipping & packaging:
4.56/5
Customer service:
4.11/5
Return/Replacement policy:
4.04/5

Verified
5/5

2017-03-09

"Just got my new gazebo roof! And altho it was on back order, i got it in a timely fashion delivered right to my door!! Emails kept me updated on shipping and i could log in to the site to see the status. very happy."


Verified
5/5

2017-03-09

Nice process

"Easy ordering. Received in the time they said. But, It's still winter and I haven't put it up yet, so I don't know how it fits...but previous orders have fit perfect. These covers only last 2 to 3 summers in the hot sun, rain and wind. "


Verified
5/5

2017-03-09

Extremely happy!!!

"I am very pleased with the quality of the gazebo cover. I think the material is superior to the original cover. In addition, it fit very well."


Verified
5/5

2017-03-09

"This was a replacement for the original canopy that lasted three years and finally shredded. It is a different material but is pretty and we are happy."


Verified
5/5

2017-03-09

West Texas shade!

"This fit better than the original. It was delivered on time and the price was fair."


Verified
5/5

2017-03-09

AWESOME!!!

"My original cushions were burned from ashes from a forest fire that almost claimed our house. I didn't know what was going to do. I ended up having a local upholstery shop make a set of cushions. By the time I bought the fabric and paid for labor it cost me more than $1500! They did NOT fit at all, didn't set well, and looked awful! I was just sick. Then I found Garden Winds and they offered replacement cushions for my exact set for just $600. I've been putting off the additional expense but finally bit the bullet and I am so happy I did! These cushions are WONDERFUL and they look, set, and fit GREAT! The only thing I wish was that Garden Winds included at least the side cushions in their package as they're an odd size and originally match the seat cushions which makes them hard to replace. All in all though I LOVE my cushions!"

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Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
5/5

2017-03-09

WOW

"absolutely amazed with how quickly my replacement gazebo canopy arrived...this was my first attempt at ordering on line and I am totally wowed with this transaction. Tracking and feedback from customer service is the best I have ever seen...Good work everyone and I will definitely recommend you to all I know... :)"


Verified
5/5

2017-03-09

"I am very happy with the material of this product, though I had a little trouble fitting it
on my poles, I am happy with the product. Even when I texted my problem the customer
service was very helpful and explained how the canopy fit. I am very happy and will recommend to others. thank you.
"


Verified
5/5

2017-03-08

Bad, bad experience!!

"We ordered our Canopy on February 22 and it was shipped on the same day according to an e-mail we received. It has been 2 weeks and it still has not been delivered to our address!!"


Verified
2/5

2017-03-08

Took a loooong time to get it...

"I ordered my canopy on feb 22. on Feb 27 or 28th I called to see where it was because the tracking said that UPS had not received it to ship. The girl I spoke with at customer service said that sometimes it doesn't update and to check it again at the end of the day. I waited a few days and it still said the same thing so I called back and spoke to a girl and she asked someone else. Then she discovered that the package had been misplaced or something along those lines and it was going to be shipped the next morning.I finally received it on March 7th. They were very polite about it. I wish the first girl I spoke with had checked..... I love the canopy on a more positive note! The color is a little different than the original but I like it. I also like the criss cross pattern sewn into it to reinforce it!"


Verified
5/5

2017-03-08

"Good product and fast service"


Verified
5/5

2017-03-08

Fast Service

"I couldn't believe how fast the service was. I emailed a picture of an old tag without much identification on it. Ten minutes later I got a call with the part number for my canopy. "


Verified
5/5

2017-03-08

Great replacement canopy

"Great replacement canopy. I was hesitant about buying a replacement canopy for my gazebo however this fit perfect. It seems to be much stronger than the original. would not hesitate to buy again. "


Verified
5/5

2017-03-08

Canopy!

"Good on-line merchant, easy to order from.
"


Verified
4/5

2017-03-08

Need to offer more choices

"Although my purchase was at a good price and delivered in time...I would have totally satisfied if my size and style canopy were offered in Riplock and more colors."