"I ordered my canopy on feb 22. on Feb 27 or 28th I called to see where it was because the tracking said that UPS had not received it to ship. The girl I spoke with at customer service said that sometimes it doesn't update and to check it again at the end of the day. I waited a few days and it still said the same thing so I called back and spoke to a girl and she asked someone else. Then she discovered that the package had been misplaced or something along those lines and it was going to be shipped the next morning.I finally received it on March 7th. They were very polite about it. I wish the first girl I spoke with had checked..... I love the canopy on a more positive note! The color is a little different than the original but I like it. I also like the criss cross pattern sewn into it to reinforce it!"
"Good product and fast service"
"I couldn't believe how fast the service was. I emailed a picture of an old tag without much identification on it. Ten minutes later I got a call with the part number for my canopy. "
"Great replacement canopy. I was hesitant about buying a replacement canopy for my gazebo however this fit perfect. It seems to be much stronger than the original. would not hesitate to buy again. "
"Good on-line merchant, easy to order from.
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"Although my purchase was at a good price and delivered in time...I would have totally satisfied if my size and style canopy were offered in Riplock and more colors."
"Received very quickly. Waiting to make sure the rain is gone to put on the replacement canopy."
"While the quality of the product we ordered appears to be more than satisfactory, we were disappointed the actual canopy was not the same color as shown when we ordered it. The product was beige, not the striped canopy that would have matched the old one. It will work, but it was not what we had anticipated. "
"Thank you for the product "
"Great product. Heavy weight canvas. Goes on easily."
"delivered fast and fit like a glove (perfect)"
"I have not installed my cover yet, but in the past the ones I have ordered have fit very well, I do think this one is made of better material. I will be useing the scotchgard on it
to help it last a little longer. I appreciate this site, and have recommended it to others."
"Recieved in good condition,been to cold to try to install.Don't know if it will fit yet,but looks ok."
"Experience was quick and easy!"
"The canopy that came with my purchase only lasted a year. We never take it down, but still felt it should last longer. We purchased your Rip-Lock Canopy and loved it. It lasted almost 4 years! The storms shredded one side so it was time for a replacement. So pleased to see you were still offering this canopy for my model. Thank you Garden Winds! "