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Product & services pricing
3.72/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.50/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-11-28

"Wonderful service would use again "


Verified
5/5

2016-11-28

"Perfect quality, for quick and easy ordering, perfect delivery time."


Verified
4/5

2016-11-27

SNUG FITTING REPLACEMENT CANOPY

"REPLACEMENT CANOPY ARRIVED PROMPTLY. FABRIC DEFINITELY BETTER QUALITY, HEAVIER THAN PREVIOUS REPLACEMENT WE HAD PURCHASED FROM LOCAL STORE. IS A LITTLE SNUG FITTING AND SLIGHTLY DIFFICULT FITTING THE CORNERS. SEEMED TO BE ABT 1/2 INCH SHORT. IF WE CUD PULL DOWN SLIGHTLY AROUND THE CORNERS , WOULD ALSO ASSIST WITH RAIN PUDDLING ON TOP. ANY SUGGESTIONS FOR STRETCHING DOWN AROUND THE CORNERS ARE WELCOME. "


Verified
1/5

2016-11-27

Greedy!

"Ask if they could offer a discount code for a purchase. They said they had none to offer, so I purchased the item. Only a couple days later, the posted a 25% off. Had they let me know I could have waited for a few days and saved money. Shame on you! "

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges
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Verified
4/5

2016-11-27

Not totally satisfied

"Received the product about a month ago and just found time to take it out and put it up. This is the second purchase I have made from your company over the years for a replacement canopy, and while the quality seems to be the same, the color is not the same as the original or of the previous replacement. It is on the orange side. Kind of sad."


Verified
5/5

2016-11-26

"Misordered originally but through their customer service was able to substitute the wrong item for the correct one.."


Verified
5/5

2016-11-26

Great Product!

"Easy to install; great quality; very happy to have a restored cushion. "


Verified
5/5

2016-11-26

Help with a wrong order number

"I ordered the top and after hitting send I realized I ordered the wrong size so I called and talked to someone and they helped me stop the wrong order and get the right one ordered. Very friendly and fast service"


Verified
5/5

2016-11-26

TOP NOTCH-they covered everything!!!

"From the start, Garden Winds was "on top of it" LOL I contacted them by email through their Customer Service link, they responded immediately & sent them a picture upon their request, and less than 30 minutes later, they identified my Gazebo, purchased back in 2013 from Ace Hardware and sent me the info on the correct replacement canopy. It was a smooth transaction and it came when expected, fit perfectly and we are sitting under it enjoying our backyard. Thank you Garden Winds for having excellent Customer Service!! As a matter of fact I just ordered a second "back up" canopy! I give then a FIVE STAR RATING from start to finish; I am a very satisfied customer & I highly recommend them

Ellen Perkins
Atascadero, California
"


Verified
5/5

2016-11-25

Great value

"Finding a replacement cover for our gazebo saved purchasing a new gazebo, a lot of work & some $."


Verified
4/5

2016-11-25

New Roof For Screen house

"Buying a new roof is much more cost effective than purchasing a new screen house."


Verified
5/5

2016-11-25

Great service

"This is the third time I have ordered an item from Garden Winds and have been completely satisfied each time."


Verified
5/5

2016-11-23

Quality is better than the original.

"Delivery was in less than a week even at the base rate. Product is better than the original.
This was my second purchase from Garden Winds. Would purchase from them again without hesitation.
"


Verified
5/5

2016-11-23

2 thumbs up

"Ordered a replacement canopy - fits perfectly! Great quality and fast shipping. Highly reccomend"


Verified
4/5

2016-11-22

Looks good

"We enjoyed the look and feel of the material. However, it was an extremely tight fit on the frame we had. "