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Product & services pricing
3.70/5
Chance of future purchase:
3.80/5
Shipping & packaging:
4.51/5
Customer service:
4.00/5
Return/Replacement policy:
3.89/5

Verified
4/5

2016-06-02

Time will tell....

"I ordered replacement cushions for a Teak outside furniture set that we purchased from Sams Club. They arrived much sooner than expected. We got a duplicate cushion which was easily and quickly exchanged. The cushions are good looking though the fabric doesn't look like it will hold up at all, thus the title. They are VERY firm cushions, and maybe they will soften up a bit with use. Again, time will tell. The only issue so far is that the straps on the ottoman cushion to hold the cushion in place is not placed correctly and makes it tricky to strap it down in the correct place.

I will update about the fabric and if the cushions soften up.
"


Verified
5/5

2016-06-02

Love the Color Options!

"I knew right where to go for a new canopy, just when I was ready for a change!
It was time for a new look, so I went into my archives of when I bought my last cover, and was pleased to see this company was still kicking out the canopies for the Target Gazebo I purchased in 2007! (The last canopy (sage) - from Garden Winds - was on for 5-6 years, and still had a little life in it - but the UV Rays did a number on the mesh material) - the original canopy only lasted 3 years...
Anyway, I was pleased with the selection of colors and quality options available.
I chose the Cinnabar this time, and it looks awesome. I noticed the fabric has what appears to be a better quality this time as well. And, instead of mesh tie downs, they've used fabric, and that should be better too. (because that is where the mesh weathered most.
I also was impressed that GW took the time to point out that there is a difference in size of the Top Tier of the "Summer Veranda" and the "Madaga" Covers! ~ I made the mistake of buying the wrong size replacement (from Target) earlier this year....
Delivery was great. It was here within 5 days and now we are ready for Summer!
Thanks!
"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
5/5

2016-06-02

Great Service

"Installed the new canopy, found a rip. Garden Winds replaced it without question. Sent a new canopy in short time. Thanks, Well done
Steve in N.H.
"


Verified
1/5

2016-06-02

"I was very dissatisfied with this recent purchase. I order the canopy/netting onine. The next day I got an email stating my order was shipping that day. Two days later I got another email stating the item I ordered was out of stock. How does it ship one day and 2 days later is out of stock. Obviously it didn't ship on the day they stated. I was expected this to come in in time for a graduation party I am having for my daughter in June. It is back ordered until the end of June, after the party. I was very unhappy with is experience."


Verified
4/5

2016-06-02

"Both cushions fit my swings perfectly and are thick and comfortable. The colors are not as they look in the online photo and it seems that the stitching and ties on the other should be on the reverse sides. I would think that the side of the cushion that does not have the stitching would be the side you sit on, but that side has the ties attached. Other than that, I am happy with the products and know they will be a comfortable spot for myself and my guests. "


Verified
5/5

2016-06-02

"The cushions that I ordered fit our swing perfectly. The delivery was faster than I expected. "


Verified
5/5

2016-06-02

"Good looking product .efficient delivery time"


Verified
5/5

2016-06-02

Great Service

"The web description had an error, i noticed it after i placed the order, called and spoke to an awesome customer service person (did not catch her name) she was so wonderful, she went out and looked at the canopy to confirm what sort of fasteners were indeed on it, it was the correct one and when it arrived the next day, we were so please with the product! I will be ordering from here again, great service and great products! "


Verified
5/5

2016-06-02

"I have purchased a cover 2 or 3 times, but this time I did get the right cover.It fit perfectly and I'm very satisfied with the look. thanks "


Verified
2/5

2016-06-02

Did not fit!

"No matter how I stretched the fabric and bent the frame, it did not fit."


Verified
2/5

2016-06-02

Poor support for Canadians

"I was told they would not ship swing replacement cushions to Canada because shiping was to high!

Don't sell you products in countries you wont provide after sales support too! Disponted as i had to buy cushions that don't match the top from a company that would ship to Canada.
"


Verified
5/5

2016-06-02

Replaced canopy top

"Very fast service received in two days, and free shipping. Very pleased. "


Verified
5/5

2016-06-02

"Fast, convienient service.....Very happy"


Verified
4/5

2016-06-02

Received order fast.. good fit.

"Appears every bit as good as original.
"


Verified
5/5

2016-06-02

Just what I wanted!

"I'm very happy with my purchase. It was exactly what I was looking for!"