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Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
2/5

2016-03-01

Customer Service - Awful

"I've been a Garden Winds customer for about 10 years now. They seem to be the only vendor that I could find that supplies replacement cushions and canopies for outdoor furniture. Such is the pity. The cushions I received were OK, not great, but OK. This canopy was a bit tight to fit on one side. I could make it fit, but I'm afraid that with time it will tear along the seam. Time will tell. Also the color of the cushions did not match the canopy.twincam95

The customer service is horrendous. My first question to them was where could I find the replacement rods necessary to attach the canopy. Their reply, we don't carry them. I said I know, but could they send me to another source or offer any advice. They answered a flat NO! Rather than take the time to help me research it, just a NO!

I finally had an epiphany that I maybe I could use some flexible tubing that I had bought for a brake bleeding operation I had completed. I had some tubing left over, and voila, it worked. So back to the internet to order the goods.

I had a $10.00 coupon that I had received with an earlier order, and when ordering online, there was no option to use it. I called customer service again to inquire how to use it. They said I had used it once, and could not use it again. I explained that I had been a customer for over 10 years, and giving me $10.00 off a $325.00 order was really not a big deal. Again, I received a FLAT NO!

In the future I may just buy a new swing set rather than deal with these clods again!
"


Verified
5/5

2016-03-01

Bobby V.

"Very satisfied.

Arrived just as expected.
Looks like it may be better than orig.
"


Verified
5/5

2016-03-01

You need an outdoor cover replacement Garden Winds has it

"Have ordered several times from Garden Winds. They don't mess around. Orders arrive before expected and quality exceeds their description. Always very satisfied. Highly recommend."


Verified
5/5

2016-03-01

"Glad to find a source for my gazebo canopy, and the service was excellent."


Verified
4/5

2016-03-01

Good canopy

"Much better than the "good" model I purchased two years ago. The higher quality of this canopy is obvious. Curious about what the "best" would be like. "


Verified
5/5

2016-03-01

"Helpful, efficient, prompt, competitive!"


Verified
5/5

2016-02-29

"Your online site is very easy to navigate and fined actually what your looking fot"


Verified
5/5

2016-02-29

Impressive and unexpected service!

"We have purchased at other suppliers websites and were expecting the same old and dull handling of our orders, but, you went beyond our expectations, both professionally and courteously, you were genuinely interested in making sure we were being taken care until the end.

We would definitely recommend you to our friends and family.

Thanks again!

Thanks again!!
"


Verified
4/5

2016-02-29

Got Bugs

"It was disappointing after opening the box to find out I did not get the side netting as shown in the picture. All that was provided was the top covering. I do believe the last time I ordered this replacement set, it was a set complete with side netting to keep the bugs out."


Verified
5/5

2016-02-29

Sun with a smile, Thanks

"It has been increasingly difficult to find a proper canopy for a sun gazebo we have had for years. Thankfully I FOUND Garden Winds, who has supplied my last 4 covers quick fast and in a hurry, at a price I can appreciate. Thanks Garden Winds. If you're on the fence about suppliers or having difficulty finding a rare model, go with Garden Winds and you wont regret it. Theyre a rock solid vendor that doesnt play games and is always around to help."

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Verified
4/5

2016-02-29

ordering is a breeze....but

"I've ordered possibly 3 x now, and with the exception of the first order, the size is slightly off. "


Verified
5/5

2016-02-29

Enjoying our morning coffee on our swing again

"Had to order a new swing replacement not even 3yrs ago. It didn't last at all. Wore out quickly. Material was like that of a sheet. So ordered one again & yet another $300. Was pleasantly surprised at the quality when we opened the box this time. Much better. It's thick & doesn't appear to be cheap like last one. Very pleased at the quality for sure. I should've sent last replacement right back. Looking forward to more than 3 short yrs this go around."


Verified
5/5

2016-02-29

Great service from beginning to end,

"Great replacement fits like a glove easy to put up took me about an hour by my self . I would recommend Garden Winds products thank you"


Verified
5/5

2016-02-29

"The canopy for swing was very nice. The fit was tight, so I was glad I read others reviews and was aware of this. I am sure it has to be somewhat tight to stay in place in winds, etc. Useful and glad I purchased this.

"


Verified
3/5

2016-02-28

"I have not opened it up yet, waiting for spring!"