ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
3/5

2015-10-13

"I ordered the top and received it right away. Unfortunately even though it fit, the way it is constructed with the semi attached opening in the roof... (to allow wind to flow through I guess.) It immediately allowed water to pool in parts of the canopy. My plan is to take it down and sew the top portion in place so that it won't sag allowing water to pool. Hopefully that will fix it."


Verified
5/5

2015-10-13

"Product came on time as promised. Quality product as well"


Verified
5/5

2015-10-13

"Awsome service and very quick to get merchandise out. Thank You!"


Verified
5/5

2015-10-13

"Third canopy bought from Garden Winds in about five years. (to fit second frame used)
Here in central Florida the wind gives any canopy a real workout. We're about 600 feet from the Atlantic and the on-shore wind can get pretty breezy.
This is the first "rip-proof" canopy we've tried, and it looks pretty impressive so far. It's nicely waterproof.
Fast delivery, and very good folks to deal with.

Frank Brasington
Satellite Beach, FL
"


Verified
5/5

2015-10-13

"The service & delivery were great. As far the the product itself somewhat satisfied. The canopy is cheaply made , has velcro on the sides which my other one has corner pockets to hold it down from flapping so I will have to make something for the corners to keep them down. I guess I was lucky to even find a replacement."


Verified
5/5

2015-10-13

"All went well and got the product I was looking for and my swing now looks complete once again!"


Verified
5/5

2015-10-13

"The original cover on our pergola had torn and I am so happy with the replacement from Garden Winds, the quality is significantly better than the original cover that came with it when new. The ordering process was great and I had no issues with installation."


Verified
5/5

2015-10-13

"Quality of product was excellent. Fit my table perfectly."


Verified
5/5

2015-10-13

"Product as described,fast shipping, Customer Service very helpful."


Verified
4/5

2015-10-13

"You get a sixty day warranty and got a double warranty with my credit card on the 129 day the top began to rip. I didn't put up till June 23 so it didn't last 120 days The warranty was honored. Piece of junk should put the maker in jail if they are not already there. Made in China send it back. I upgraded to the higher level for $40 more after sending pictures of rip. Get the better model forget about the price.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2015-10-13

"Service was great - arrived really fast. Didn't need the replacement canopy till next Spring - but if i had wanted it right away - they delivered."


Verified
5/5

2015-10-13

"We were amazed at the speed in which we received our canopy. It was exactly as was described and fits perfectly. Thank you for a great product. "


Verified
5/5

2015-10-12

"Online experience was very good, easy to navigate and pick the items you want to purchase.
Checkout and payment process also very smooth. Email follow up very useful, knew where you were all the time.
Shipment arrived on schedule and was what I ordered.
I had to talk to customer service as one item did not fit, very nice experience, very helpful, help me to pick correct item, followed up with emails.
Had to return one item, return process was also very smooth. Returned item as instructed, and refund in my account in about 3 days.
Only comments are,
Not easy to understand which item to select when your item is old and you have no reference to model or serial number.
Also, a little costly as you pay for shipping as well as return shipping.
Overall very good and will use them again.
Thanks
Mike
"


Verified
5/5

2015-10-12

"Items were received quickly and packaged carefully. The lights are just as described and PERFECT! They look amazing hanging up over our hot tub! My wife loves them as do our friends. Thank you so much!"


Verified
5/5

2015-10-12

"Excellent product. Delivery was prompt
Would order again.
"