ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-10-20

"so happy y'all keep these canopies in stock because my cat Muffin likes to nap on top of the swing...our previous canopy had worn out and holes were keeping her from her favorite resting place....the website was very easy to use and delivery was right on time!!...thanks a bunch!!!"


Verified
5/5

2015-10-20

"I will be ordering from you again. Great service happy with the product and will tell everyone I know "


Verified
5/5

2015-10-19

"I appreciate you carrying the exact size, thanks
"


Verified
1/5

2015-10-19

"Ordered a swing replacement cover and canopy cover a few months before it was available. I went on line to check status and I did not see the order at all so I replaced it. I decided not to get the canopy cover and called to cancel, They didn't say anything about their being two orders for the same thing and so I got two orders. there had been no notice of shipment. They took the one back but I had to pay shipping both ways, even though I asked for at least credit for one way. Now, I just put the cover on the swing (maybe three weeks) and it has started ripping at the back seam."


Verified
2/5

2015-10-19

"Obtaining and returning the canopy was not difficult, but trying to figure out by the online pictures whether it would fit my gazebo was difficult. I ordered a replacement tarp that I thought would work, based on the pictures - it didn't, and that was frustrating. I expect to have the refund processed soon. "


Verified
5/5

2015-10-19

"Fast service, and nice Web site =no problems "


Verified
2/5

2015-10-19

"I was not very satisfied with my product (swing replacement cover). It didn't fit appropriately (too tight), although it was suppose to be an exact match for my swing. In the process of trying to get it to fit, a screw in one of my swing rods was broken. Customer service has been very friendly with me on the matter, however, it's disappointing that it didn't, and now the whole swing cover is lop sided because of the broken rod. But, trying to remember, it's just temporary stuff! "


Verified
5/5

2015-10-19

"Fits very nice!
Thank you!
"


Verified
5/5

2015-10-19

"I installed the replacement part (canopy) with no problem encountered, It was a perfect fit and took only 10 minutes to install. Thank you!!"


Verified
2/5

2015-10-19

"The product is fine.
The reason for low rating is:
I ordered two item but I received only one. I had to call for the second package and the customer service person could not explain why it was not shipped. Rochelle send the second package after my phone call. I didn't receive any apologies from them.
"


Verified
5/5

2015-10-19

"Perfect fit... Great quality!"


Verified
5/5

2015-10-19

"My only complaint - which is also a positive, is that the price quoted included tax and shipping -I did not see any information about that, until I got it. Was initially a bit upset that I didn't know what the cost of shipping and tax would be - did not realize that was in the price. So, in the end, all was great - it was less expensive than I thought it would be."


Verified
5/5

2015-10-18

"I hope it fits next spring..could not use it this year, still in box."


Verified
5/5

2015-10-18

"Product was excellent and the delivery came fast . Excellent "


Verified
5/5

2015-10-18

"Quality product exact fit great customer service highly recommend quick shipping thanks "