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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-08-12

"shipment was very fast and delivery schedule was correct----product fit was very tight and difficult to install"


Verified
5/5

2015-08-12

"Everything was perfect from cart to delivery"


Verified
5/5

2015-08-12

"I appreciate your help in getting the right canopy for my gazebo. The third time was the charm! (The first one wasn't through Garden Winds, the second was the wrong size, and the third was just right!)"


Verified
5/5

2015-08-12

"great service good product"


Verified
1/5

2015-08-12

"Buyer Beware!!
This is really unbelievable that I would receive yet another 'survey' asking me how was my experience with Garden Winds. It was terrible ... awful ... appalling ... despicable ... let me check my Thesaurus. I bought swing replacement cushions on-line where there were no dimensions to the size of the cushions. My cushions are 20 inches wide. Garden Winds cushions are 24 inches wide. They don't fit. But I can't return them because return shipping at the UPS store is $116.15. I paid $139.99 for the cushions + $25.77 shipping. Now if I pay $116.15 to return the cushion + the $25.77 I already paid to get them here, I will be paying $141.92 just in shipping charges. The cushions were $139.00. Shipping is more than the cost of the product. But Garden Wind does not reimburse shipping. So ... I have a product that I can't use and can't afford to return. I have written a letter to Mr. Yim and have not heard from him about his scam. I have written several emails and get emails back from 'no name people' like you. And you're telling me - again - that Garden Wind is interested in my satisfaction. No, they aren't. Buyer Beware!!
"

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Verified
5/5

2015-08-11

"I've been a customer for over 7 years and have purchased a couple gazebo covers. Very good quality, reasonable prices and quick delivery. I have referred many people to their website, which has become quite extensive over the years. "


Verified
3/5

2015-08-11

"Out of stock item hasn't shipped yet. Still waiting."


Verified
5/5

2015-08-11

"The package arrived in less than 24 hours! Fits well."


Verified
5/5

2015-08-11

"This is my second replacement in three years. The product I received recently is happily fitting far better than the one I received three years ago. I am looking forward to enjoying several years of shade under my new cover. Please don't stop making it."


Verified
5/5

2015-08-11

"it was easy to install, thank U:-}"


Verified
2/5

2015-08-11

"does not fit the frame that I got, need the 10x10 frame now"


Verified
5/5

2015-08-11

"Received canopy and fits great and looks nice. Thank you !"


Verified
5/5

2015-08-11

"This is the second time I've ordered from Garden Winds. Items arrived very quickly. The new tops fit my canopy perfectly!"


Verified
5/5

2015-08-11

"The swing cushion is perfect, very comfortable. I waited a long time to purchase cushion and the price is great. I also purchased the canopy which is a different color but that doesn't bother me, I just don't know how to install it"


Verified
5/5

2015-08-11

"It's a great fit and it seems to get improvements every year. For me It only lasts one year and as soon as the Santa Ana winds come back it gets destroyed again. I wish they could improve sturdiness."