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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-07-28

"When I ordered the wrong size;and sent it back; I was given a refund about a week later. I am now waiting for the correct size to be delivered. M Bomarito
"


Verified
5/5

2015-07-28

"We were extremely pleased with the cinnabar colored pergola replacement canopy. We have to admit before it was on our pergola it seemed as if it would be too large to fit but was perfect. We especially appreciated the helpful hint of using scotchgard prior to using the canopy for the first time in order to preserve and protect our investment. Our pergola looks fantastic! Thank you for a quality product."


Verified
2/5

2015-07-28

"Well I measured the canopy rods so I thought i had a 10 x 10, but when I tried to place it over the frame it a) wouldn't fit the pockets and b) wouldn't reach the side rods. So did that mean it was a 12 x 12? I'm afraid to order again because too big won't work either. I don't know what to do. "


Verified
5/5

2015-07-28

"Love my cushions and they arrived fast! Very happy with my experience!"


Verified
5/5

2015-07-28

"I'm glad a replacement canopy was available. I wish it was in the original design but the tan also matches just fine. This is the second canopy I've ordered from you and they are just fine."


Verified
3/5

2015-07-28

"The cover is a 10x10 & we needed a 10 x 12.
The part of being dissatisfied is that the cover we need is out of stock until mid September:(
"


Verified
5/5

2015-07-28

"Everything fit for our canopy I hope it will last longer then our last one..."


Verified
5/5

2015-07-28

"Thrilled I was able to replace my old unsightly canopy. Saved me from buying another very expensive new umbrella. "


Verified
5/5

2015-07-28

"Product is high quality (should be for the cost) and looks great. I am hoping this one lasts longer than the previous canopy. "


Verified
5/5

2015-07-28

"I am very pleased. It is very good quality and I appreciate that it was sent in a timely manner. "


Verified
4/5

2015-07-28

"Putting in my own grommets is a major PITA."

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
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Verified
5/5

2015-07-27

"great customer service and had to send back and the rep was so accomadating"


Verified
5/5

2015-07-27

"product was perfect. fast delivery too"


Verified
5/5

2015-07-27

"Received my order quicker then expected.
Installed the gazebo top with ease, fits perfectly.
Noticed right away the thicker material, great color.
"


Verified
5/5

2015-07-27

"Item was as advertised. Item fit perfect. Shipping was super fast. "