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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
4/5

2015-07-02

"The Living Accents 3 person hammock swing replacement canopy quality was not on par with the original product purchased."


Verified
4/5

2015-07-02

"Happy with what I ordered,but this was a second choice.What I really wanted only came in 1 color.Also paid for 3 to 4 day shipping,got it in 6 days."


Verified
5/5

2015-07-02

"The item was securely packaged. Extremely pleased with thatch. Thatch was put on our garden shed roof and after two hours of steady rain, this thatch looks better than when it came out of the box. I highly recommend Garden Winds for your buying needs. This company is extremely reliable and item arrives when promised. I sincerely thank Garden Winds for being a trusted, reliable and a reasonable priced company. Thank you, Garden Winds, you made my day!! "


Verified
5/5

2015-07-02

"Nika is an excellent customer service rep. She asked me to take a photo of my canopy frame and text it to her. With this she recommended the correct size canopy. She noticed a bare swing in the photo and recommended a canopy cover for that too!! This type of dedication is rare in business today. Congratulations."


Verified
5/5

2015-07-02

"YOUR OPERATORS ARE VERY EFFICIENT AND KNOWLEDGEABLE. EASY TO TALK TO AND FULLY UNDERSTAND MY REQUEST. "


Verified
2/5

2015-07-02

"Didn't get the replacement top I ordered. Wrong color and the wrong size. I clicked on the top I wanted and clicked on the color and went to checkout. Can send it back but will cost me another 10 bucks in shipping and then another 10 bucks to try and get the right one this time. Just have to make do. "


Verified
5/5

2015-07-02

"Very nice cloth and fast shipping. Haven't installed so don't know how it will fit."


Verified
5/5

2015-07-02

"Great product, fast shipping."


Verified
3/5

2015-07-02

"Because I have not yet received the order, I can't really comment on my experience?"


Verified
5/5

2015-07-01

"The canopy fit very good and was a lot stronger than the original one we had on our swing. Ordering was easy and because one of the questions asked was where we bought the swing (Lowe's) we were able to see pictures of several that Lowe's carried and found our 2 seater swing listed. Service and delivery were excellent; I would order from Garden Winds again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2015-07-01

"Ordered canopy 2weeks ago -have not received item yet. Unable to track shipment online. Help."


Verified
5/5

2015-07-01

"Just what I needed. It was also delivered on time.

Thank You
"


Verified
4/5

2015-07-01

"Very pleased with the speed in which our order was filled but one of the screen bindings has a very large dirt mark on it. For that much money, they should be perfect."


Verified
5/5

2015-07-01

"It was a the perfect size and quick shipping!
Thank you
"


Verified
1/5

2015-07-01

"We have bought several times and the last replacement top only lasted a year and looked awful. This one is quickly headed in the same direction!! In the past we had no issues and could use for a few years!! We quickly ordered a new one this year as our garden was in tour for a charity event-- will unfortunately possibly look for other options in the future."