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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
4/5

2015-06-12

"If this product wasn't back ordered just like last year I would be totally satisfied with my experience."


Verified
5/5

2015-06-12

"I think this is not a good company I never got the item I ordered "

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Pricing of products and services
Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Verified
5/5

2015-06-12

"Very satisfied with the quality of the product, will shop with them again. "


Verified
5/5

2015-06-11

"I ordered online on a Tuesday and it was delivered to my office Thursday at noon.
Totally impressed!
Fastest service ever!
"


Verified
5/5

2015-06-11

"Correct size and appears stronger than the last one."


Verified
2/5

2015-06-11

"The quality of the material on the replacement canopy is thin and flawed. Don't feel it's worth $189.00+."


Verified
2/5

2015-06-11

"Delivery Time To Long , Will Survive"


Verified
5/5

2015-06-11

"I ordered a replacement canopy for my pergola with no problems at all. Website was user friendly. Check out was easy. Product came packaged nicely and was received when promised. "


Verified
5/5

2015-06-11

"I really like this replacement top, however in high winds, my other top tore, so you need to watch out for wind."


Verified
5/5

2015-06-11

"This replacement was more expensive, hope it lasts longer than the last two. This canopy replacement seems a lot stronger."


Verified
5/5

2015-06-11

"The item delivered appears to be fine. However, I had to call to determine the difference in item's quality from cheaper types.

Descriptions on the website not very exact. Website didn't have the model of my current pavilion. ort of a crap shoot purchase.
"


Verified
5/5

2015-06-11

"Product arrived promptly after order. Haven't installed yet but it's great I can still get replacement for frame after 7 years from purchase. "


Verified
5/5

2015-06-11

"I received my order in a reasonable amount of time"


Verified
1/5

2015-06-11

"After paying $124.99 plus tax and shipping (total cost: $133.94), the next day after placing my order, I started to receive pop-ups for the same item from your company for $69-$79. Why??? Shouldn't I receive a check or credit for the difference? I await your timely reply.
Thank you
"

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Verified
1/5

2015-06-11

"The replacement canopy was of a very poor quality and when it rained the day after I put it on, the rain did not roll off bur instead created a balloon effect and the canopy leaked from the center seam."