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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-11

"I modified my order and the customer service person that helped me was very nice. I got my order in just a few days. The only drawback was the long wait time on hold to speak to someone. The quality of the product is very good!"


Verified
4/5

2015-06-11

"IT TOOK SOME TIME, TO FIND A SWING CANOPY THAT WOULD FIT PERFECTLY, BUT I DECIDED TO PURCHASE ONE THAT WAS I INCH SHORTER IN LENGTH, BUT CORRECT IN WIDTH.
I JUST CUT ONE INCH OFF THE END SUPPORTS AND THEY SLID INTO THE LONG SUPPORTS . DON'T CUT THE LONG SUPPORTS.
IT TAKES JUST A BIT OF STRETCH WHEN ATTACHING, BUT WORKED FINE........ I NEEDED 45 X 60 AND -- YOU ONLY HAD 45 X 59 INCHES. AJ
"

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Verified
4/5

2015-06-11

"Had ordered item on line noting that 2 were in stock; 10 days later was informed item was on back order and item not be no delivered until end August. Had discussion with agent but no progress was made. Email arrived 2 days later informing me that it would arrive by end of week - item arrived yesterday (funny how things improve when complaint is made!)"


Verified
2/5

2015-06-11

"We ordered a canopy with mosquito netting. The netting requires rings like shower curtain rings to attach to the canopy. The ones sold by Garden Winds did not fit through the eyelets. They only sell one type of rings.

caveat emptor.
"


Verified
4/5

2015-06-11

"the canopy fit all corners making it a tight fit but it didn't reach the center bars and it also didn't fill out the top like in the picture."


Verified
5/5

2015-06-11

"quick shipping,item was as described ,installed quickly and looks great!!!!"


Verified
2/5

2015-06-11

"The netting is too short and therefore fails to reach the ground, which somewhat defeats its purpose. Also, my handyman said that more velcro and grommets are needed to secure the netting in the event of high winds."


Verified
4/5

2015-06-11

"We were happy to find a canopy replacement . "


Verified
5/5

2015-06-11

"Canopy fits perfect! Quick shipping and the blue color is wonderful!"


Verified
3/5

2015-06-11

"I ordered a replacement canopy for my gazebo. It arrived when promised so that's a plus.
My only dissatisfaction in that its made out of the same old material and not the riplock that seems to be a far better material.
"


Verified
5/5

2015-06-11

"New canopy exceeded expectations. Better fit than original. Good quality."


Verified
5/5

2015-06-11

"was easy to order on line and was delivered timely.
"


Verified
1/5

2015-06-11

"I was pleased with how fast I received my order. however I was not very pleased with the cushions. 1 of the 3 cushions had the velcroe strip that holds the cushion in place installed upside down. I guess 2 out of 3 ain't bad "

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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-06-11

"My order arrived promptly. Heads up re: two different sizes of my gazebo were appreciated and realized. Two quick changes of my gazebo and it fit like a glove. We'll see how Riplock holds up during monsoon season in AZ."


Verified
1/5

2015-06-11

"I furnished the company with not only the dimensions, but also manufacturer name and code, and where I had purchased it. It was too small so we had to shorten a brace in order to get it on. I think with all the information I provided, I should have received a good match. Very disappointed......."