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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2015-05-23

"fit a little tight but glad to get it and not have to buy a whole new swing."


Verified
5/5

2015-05-23

"Was so excited to find the cushion and swing canopy that matched my set. The cushion fit but not the canopy. Will see how well the refund process works soon. We received everything in a timely manner. Extremely satisfied with Garden Winds and will use them in the future again."


Verified
5/5

2015-05-23

"I'm very satisfied with my order."


Verified
5/5

2015-05-23

"The replacement canopy is made of a better material than the original. And it fit perfectly."

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Verified
5/5

2015-05-23

"Prompt delivery and the canopy fits perfectly.
I would recommend A++
"


Verified
5/5

2015-05-23

"Helpful staff and it fits perfectly"


Verified
5/5

2015-05-23

"Great product, my last canopy lasted 3 years. That's 3 years of sun and rain so I'm very pleased with the frame and canopy."


Verified
5/5

2015-05-23

"I was looking for over a year for the replacement cushion and canopy. Needless to say I am very pleased to find the replacement products as well as the fast delivery of them. I feel like I won the lottery. Thanks for revitalizing my swing, I love it!!!"


Verified
2/5

2015-05-23

"you must be joking with this, since I sent a lengthy email recently outlining my dissatisfaction. I STILL HAVE NOT ACTUALLY RECEIVED MY PRODUCT
Here is the email:
21 May 2015
I am looking for an update on this order, as soon as possible, please and thank you.
I spoke with a customer service representative on the phone Wednesday, May 20, and was told that somehow this product did not make it to Fedex when originally ordered, and so it would be shipped out "immediately" to Fedex.
I asked for an email confirmation of this action, but have not received any.

I also asked about the pricing of the item, since the American site lists it at $129.99 and the Canadian site lists it at $179.99.
I was told that the $179.99 includes "ALL the taxes, shipping and freight costs associated with crossing the border."

Indeed when the item was a pending item on my credit card statement it showed a temporary posting of $179.99.
HOWEVER, when I went into the online system today, this is the line item I saw:
05/07/2015 05/11/2015 GARDEN WINDS 07077465708 CA 8290 $224.07
$224.07. That is not the same thing as promising an end total of $179.99.

Please explain this discrepancy, and let me know when to expect at refund of $44.08, because I do expect a refund. I was told that is the Canadian price on the Canadian site (that's why it's $179.99 instead of $129.99 I was told), and that is what I would be paying.
False advertising does not sit well with me, nor would I imagine with anyone else with whom I can share this misadventure.

I was excited to find your site, and to see the variety of products, believing that it would be an easy, straightforward process with immediate results.
That has NOT been the case, as I made my original order on Thursday, May 7, and was told estimated arrival of the product would be Monday, May 11.

I still have not seen any updated information to indicate you have any care for this customer.
CJM
"


Verified
5/5

2015-05-22

"Did not have my copy of past replacement but agent I talked to could verify last purchase and therefore I knew I was getting required replacement. Quality is better than last replacement.
Also arrived ahead of estimated delivery date.
"


Verified
5/5

2015-05-22

"Easy transaction.fast shipping. Very sturdy canopy and love the color."


Verified
5/5

2015-05-22

"first time buyer. Very pleased with product and ease of
installation.
"

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Verified
5/5

2015-05-22

"Very great customer service. would tell anyone about them. there canopy replacement was better than the first set I bought."


Verified
5/5

2015-05-22

"I was very pleased with my replacement netting and canopy for my screen house, it went together fairly easily, a little different than the original when new but fits perfectly and looks great! I am thrilled!"


Verified
5/5

2015-05-22

"I was glad to find such a great replacement for our gazebo. It was more than I expected. It was delivered as promised and we are now enjoying it. Thanks so much!"