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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
3/5

2015-05-22

"I do not have my merchandise yet. It will be over a month yet because it is on back order, according to Garden Winds."


Verified
1/5

2015-05-22

"I'm very disappointed my cover was dirty sent pictures to you and then I explained that I have a graduation party on Friday and they said they would have it here and too throw out the other one it had dirt or oil of some type on the inside and out side didn't see it to it was open and put all the metal up to find that when we opened it in living room it had the stains very upset and it's not here for a party "


Verified
5/5

2015-05-22

"Wonderfully delighted with service and merchandize "


Verified
5/5

2015-05-22

"Once we found out which replacement canopy we needed, it was easy. Just order and wait for delivery (within 8 days). I'd order from Garden Winds again!"


Verified
5/5

2015-05-22

"The Rip Lock Canopy was delivered as promised. The fit was perfect. The material appears to be superior in quality from the original cover. That cover lasted, being up 24/7/365, about 3 yrs. The Garden Winds Canopy structure is still in very good shape, so we are looking forward to many years of good shade by the pool."


Verified
4/5

2015-05-22

"QUICK SHIPPING!!! NICE PRODUCT!!!"


Verified
5/5

2015-05-22

"Fedex lost my order and Garden Winds reshipped it and received it today. Thank you for your great custome service."


Verified
5/5

2015-05-22

"Easy to install and finding the correct one was easy"


Verified
5/5

2015-05-22

"Quick service. Always liked the product."


Verified
3/5

2015-05-22

"Product is now thinner nylon material instead of heavy canvas for about $20 more than original replacements I ordered a couple years ago. Let's more light through...remains to be seen if will be more/less durable. Grommets are pot metal cheap and tend to pull out in wind. To prevent ?? pullthrough of attachment to pergola structure bought some 2" washers and rubber grommets (for inside a garden hose) for the wing nut attachment areas to hopefully clamp the material better so it doesn't pull through in heavier winds?? Seems to be working so far"


Verified
2/5

2015-05-22

"In clarification, my experience in ordering on line with this company is excellent. Quick and easy and timely delivery. So satisfied with this website.
However I am very un satisfied with the product.
This is my 3rd time getting a replacement from Garden Winds. In the past couple years. The last two were perfect, good quality and fit well. This one looks cheap, and I had to sew areas that were missed, top tier does not fit and I will need to repair. Not happy about that. If this is the quality garden winds Is now selling I will need to go elsewhere for the next replacement canopy.
"


Verified
5/5

2015-05-22

" The canopy fit nicely and it looks great! Thanks! "


Verified
5/5

2015-05-22

"The product was delivered the next day. The import charges were handled properly. The product is exactly as described and fits perfectly."


Verified
2/5

2015-05-22

"The canopy does not fit tight, corners will not stay down and not enough tie downs to the frame. Sides fill with water in the rain because of the loose fit. The frame I have is from Garden Winds so I expected a better result."


Verified
5/5

2015-05-22

"VERY HAPPY WITH OUR CHOICE. LOOKS GOOD AND FAST AND EASY DEL. PROSESS"